Redemption Desk Associate

1 week ago


Dallas, Texas, United States Elevate Entertainment Group Full time
About Us

Elevate Entertainment Group is a leading entertainment destination that creates immersive experiences for its guests. As a dynamic and innovative company, we operate a portfolio of brands that include EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam, and Violet Crown Cinemas.

Job Description

As a Redemption Desk Attendant at Elevate Entertainment Group, you will play a crucial role in delivering exceptional guest experiences. Your primary responsibility will be to assist guests in redeeming points earned from arcade games for a variety of prizes. This involves providing top-notch customer service, maintaining accurate redemption records, and ensuring a seamless redemption process for our guests.

Key Responsibilities:
  • Welcoming guests and assisting them with redeeming tickets for prizes.
  • Providing information about prize options and helping guests make informed selections.
  • Verifying points accurately using the redemption system to ensure guests receive the correct amount of points for their purchases.
  • Maintaining a well-organized and stocked redemption counter.
  • Restocking prizes as needed and ensuring they are displayed attractively.
  • Providing assistance and resolving issues to ensure guest satisfaction.
  • Maintaining the cleanliness and organization of the redemption desk area.
  • Ensuring the redemption area is free from hazards and obstacles.
  • Assisting with other tasks as needed to support overall arcade operations.
Requirements:
  • A hospitality-minded attitude with a friendly, outgoing, and guest-focused approach.
  • The ability to take direction and work collaboratively as a team member.
  • Working calmly and effectively under pressure to execute job duties.
Physical Requirements:
  • Prolonged periods of standing, walking, and climbing stairs.
  • The ability to lift 50 pounds at times.

Elevate Entertainment Group is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or other applicable protected characteristics.



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