Resident Relations Liaison

4 days ago


Framingham, Massachusetts, United States corcoran management company Full time
Job Opportunity

Resident Relations Coordinator

Location: Pelham Apartments, Framingham, MA

Schedule: Monday through Friday 9:00 am-5:00 pm

Job Summary:

The Resident Relations Coordinator plays a vital role in maintaining professional relationships with residents, staff, and local authorities. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Serve as a liaison between management, maintenance staff, and local authorities to ensure effective communication and resolution of issues.
  • Enforce lease agreements by identifying policy and lease violations, addressing issues through reporting, conferencing, and correspondence.
  • Maintain relationships with local police officers to identify high-profile areas for surveillance and provide community information.
  • Collaborate with the Maintenance Manager to schedule and notify residents of maintenance repairs and inspections.
  • Work with the Learning Center Director to share community information, attend resident events, and provide feedback.
  • Conduct live-in/vacant apartment inspections as needed.
  • Serve as the initial contact for walk-ins and connect residents/applicants to the appropriate staff person.
  • Answer office telephone calls and handle inquiries from residents, contractors, and business associates.
  • Oversee Pest Management services by communicating with exterminators and providing necessary notices to residents.
  • Coordinate and maintain records of reasonable accommodation requests, write incident reports, and scan/enter rent payments.

Requirements:

High school diploma or equivalent combination of education/experience. Demonstrated ability to provide superior customer service, strong communication skills, and effectively work with a diverse population in a fast-paced environment. Experience with Microsoft Office products.



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