Case Manager, Family Emergency Services

3 weeks ago


Framingham, Massachusetts, United States South Middlesex Opportu Full time
Job Summary

We are seeking a skilled Case Manager to join our Family Emergency Services team at South Middlesex Opportu. As a Case Manager, you will play a critical role in providing services to families in need, helping them to achieve stability and self-sufficiency.

Key Responsibilities
  • Assess the needs of each family and develop a personalized service plan to address their unique challenges.
  • Provide case management services, including referrals to community-based resources, advocacy, and crisis intervention.
  • Work closely with families to build on their strengths and develop strategies to overcome barriers and concerns.
  • Act as a liaison between shelter and public schools, assist with enrollment in daycares and public schools, and provide educational activities around parenting and children's issues for adult residents.
  • Advocate for clients and attend DHCD hearings, if necessary.
  • Assist families in arranging appointments and transportation.
  • Maintain accurate records, up to date case notes, telephone contact log, and referrals to community-based services.
Requirements
  • Bachelor's degree preferred and/or 2 years relevant work experience in social services with low-income, minority, and disabled individuals.
  • Bi-lingual preferred (Spanish, Haitian Creole, and Portuguese are high needs).
  • Must be willing to work a flexible schedule.
  • Must have a valid driver's license, reliable transportation, and meet insurance standards.
  • Sensitivity to low-income people of diverse backgrounds.
  • Ability to work independently.
  • Strong written and verbal communication skills.
Working Conditions

This position requires a high level of emotional intelligence, empathy, and cultural competence. The successful candidate will be able to work effectively with families from diverse backgrounds and provide trauma-informed care. The position also requires a valid driver's license and reliable transportation.

South Middlesex Opportu is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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