Vice President of Issue Management

7 days ago

Tampa, Florida, United States Hispanic Technology Executive Council Full time
Job Summary

The Vice President, Issue Management will play a critical role in the development, redesign, and application of emerging, new controls and control frameworks to our legacy environment. This individual will work in collaboration with the Global Business & Risk Controls Team and key constituents across the bank to support SVPs and Directors in efforts to review select end-to-end business processes and implement enhancements to the process and control environment.

Key Responsibilities
  • Contribute to an effective enterprise-wide end-to-end issue management program, including robust root cause analysis, gap analysis, timely remediation, and effective ongoing governance and reporting.
  • Support an effective issue remediation, providing thoughtful, critical challenge when needed, to help facilitate the design and implementation of automated controls/solutions and metrics wherever possible.
  • Lead tasks related to business requirement, ensuring timely and efficient execution resulting in high-quality output for specific projects.
  • Responsible for business process review team coordination, communication of key risks to completion, and output documentation.
  • Builds and guides the development of concise presentations for review by senior members of the team.
  • Consumes complex business information quickly and synthesizes in an efficient manner.
  • Evaluates business processes for efficiency and proper controls with the assistance of the SVP and Director.
  • Develops high-quality relationships with key stakeholders across the organization.
  • Anticipates next steps and challenges, where possible, to avoid delays or other pitfalls.
  • Applies critical thought in evaluating business problems, articulates problem statements concisely and guides the development of logical, pragmatic control recommendations and issue resolutions.
Qualifications
  • Degree from a top-tier academic institution.
  • 6-10 years of working experience, preferably in financial services.
  • Ability to multi-task and be dynamic across a number of priorities.
  • Demonstrated experience in guiding deliverables and recommendations and taking initiative on projects or team tasks.
  • Highly organized with an ability to keep other team members organized and on task.
  • Track record of success in completing assigned tasks in a timely, high-quality manner.
  • Capable of driving outcomes independently and escalating issues as encountered.
  • Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions, and cultures.
  • Experience in development of control frameworks, risk frameworks, controls development across business processes or technology, possibly in a consulting or strategy role.
  • Proficient with Microsoft Office suite, amongst other business applications.
  • A demonstrated ability to work collaboratively within and across project teams, functional and business units.

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