Customer Service Representative, Returns/Claims Specialist
1 week ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team in Appleton, WI. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.
Responsibilities
- Investigate customer product failures and determine warranty eligibility
- Communicate with customers to resolve issues and provide solutions
- Process returns and claims in SAP and ship warranty products back to vendors
- Repair units sent back to Water-Right and determine if repair is warrantied or billable
- Field homeowner phone calls and troubleshoot units over the phone
- Perform standard/basic water quality tests and send results back to customers
- Prepare items to be shipped back to vendors and manage local customer pickups
- Respond to customer inquiries and provide product information
- Handle customer problems and resolve issues in a timely manner
- Complete and maintain pertinent paperwork and records for returns and claims
Qualifications
- Electrical or Mechanical experience or HVAC experience preferred
- SAP experience preferred
- High School Diploma or GED and minimum of 3 years of related work experience or training
What We Offer
Competitive base salary and comprehensive benefits plans, including medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, and tuition assistance.
Job Segment
Customer Service Representative, ERP, Electrical, SAP, Customer Service, Technology, Engineering
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