Customer Service Representative, Returns/Claims Specialist

1 week ago


Appleton, Wisconsin, United States A. O. Smith Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in Appleton, WI. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Responsibilities

  • Investigate customer product failures and determine warranty eligibility
  • Communicate with customers to resolve issues and provide solutions
  • Process returns and claims in SAP and ship warranty products back to vendors
  • Repair units sent back to Water-Right and determine if repair is warrantied or billable
  • Field homeowner phone calls and troubleshoot units over the phone
  • Perform standard/basic water quality tests and send results back to customers
  • Prepare items to be shipped back to vendors and manage local customer pickups
  • Respond to customer inquiries and provide product information
  • Handle customer problems and resolve issues in a timely manner
  • Complete and maintain pertinent paperwork and records for returns and claims

Qualifications

  • Electrical or Mechanical experience or HVAC experience preferred
  • SAP experience preferred
  • High School Diploma or GED and minimum of 3 years of related work experience or training

What We Offer

Competitive base salary and comprehensive benefits plans, including medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, and tuition assistance.

Job Segment

Customer Service Representative, ERP, Electrical, SAP, Customer Service, Technology, Engineering



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