Customer Service Representative
1 week ago
**Customer Service Representative - Industrial**
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Werner Electric Supply. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, resolving technical challenges, and driving business improvements through partnerships with customers.
**Key Responsibilities**
- Take and reply to inbound customer calls and emails to convert into Bids or Orders.
- Send product demos to qualified customers on request.
- Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
- Provide feedback to customers on adequate stock levels.
- Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
- Build and maintain customer relationships.
- Review reports of business transactions.
- Work with Outside Sales to establish and coordinate customer pricing profiles.
- Support the Accounts Receivable department by responding to customer invoice dispute issues.
- Investigate and resolve customer problems with deliveries.
- May purchase material directly from vendor.
- Coordinate product returns.
- Solicit special pricing from vendors.
**Requirements**
- Strong Customer Service or Projects background required.
- Strong communication skills you must be able to effectively present information to internal and external customers in one-on-one and group settings.
- Must be able to build and maintain business relationships and provide outstanding customer service.
- High School Diploma required. Any additional education is a plus.
- Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.
**About Werner Electric Supply**
Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service.
**Benefits**
- Medical and Dental Insurance
- Short & Long-Term Disability Insurance
- Life and AD&D Insurance
- 401(k) Retirement Plan with company match
- Paid holidays, vacation, personal, and sick days
- Pet Insurance
- Identity Theft Protection
- Accident Insurance & Critical Illness Coverage
- Tuition Reimbursement
- Annual bonuses and merit increases based on performance
- Employee Assistance Program (EAP)
- Wellness Programs
- Career Development & Leadership Training
**Equal Opportunity Employer**
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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