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Customer Service Representative

2 months ago

Appleton, Wisconsin, United States Enterprise Holdings Full time

Job Summary

The Customer Experience Representative will provide exceptional customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role requires a high level of customer service skills, knowledge of local training, and hands-on experience to provide administrative support, service customers, and facilitate the rental car check-in process.

Key Responsibilities

  • Take incoming calls and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist in assessing the condition of rental upon return.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and any required vehicle maintenance.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties as assigned.

Requirements

  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work the posted schedule.
  • No drug or alcohol-related conviction (DUI, DWI) on driving record within the past 3 years.