Returns Management Specialist

2 weeks ago


Appleton, Wisconsin, United States Standard Electric Supply Co Full time
Job Overview

Standard Electric Supply Co. is seeking a dedicated Returns Management Specialist.

This role is crucial in ensuring a seamless returns process and enhancing customer satisfaction.

Key Responsibilities:
  • Formulate and refine return policies and procedures to boost operational efficiency and customer experience.
  • Pinpoint opportunities for improvement within the returns workflow and collaborate with relevant departments to enact enhancements.
  • Manage the comprehensive returns process, overseeing each stage from initiation to resolution.
  • Handle return requests and maintain accurate records in the relevant systems.
  • Work closely with inventory and warehouse teams to ensure effective processing of returns.
  • Track return metrics and analyze data to uncover trends or issues related to return rates and causes.
  • Deliver outstanding customer service to guarantee a positive returns experience.
Required Qualifications:
  • High School Diploma or equivalent is mandatory.
  • A Bachelor's degree in Business, Supply Chain Management, Logistics, or a related discipline is preferred.
  • 1-2 years of experience in supply chain, returns management, or a similar field is advantageous.
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Exceptional attention to detail, time management, and customer service abilities.
Employee Benefits:
  • Standard working hours, Monday to Friday.
  • Paid time off including vacation, sick, and personal days.
  • Paid holidays.
  • Comprehensive health, dental, and vision insurance.
  • 401K matching program.
  • Paid parental leave.
  • Tuition reimbursement options.
  • Assistance with student loan repayment.
  • Opportunities for career advancement.
  • A family-oriented workplace culture.
  • Hybrid work options available post-training.

We are committed to equal employment opportunities for all candidates.



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