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Hospitality Ambassador

2 months ago

Los Angeles, California, United States Encanto Full time

Job Summary

We are seeking a highly skilled and enthusiastic Host to join our team at Encanto, a Mexican restaurant located in the heart of Los Angeles. As a Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable dining experience.

Key Responsibilities

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our restaurant.
  • Manage reservations, waitlists, and guest requests in a timely and efficient manner.
  • Communicate effectively with the service team to ensure seamless service delivery.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Work collaboratively with the management team to achieve sales goals and improve customer satisfaction.

Requirements

  • 1 year of experience in a service-oriented or administrative position within a customer-facing environment.
  • Proven experience with Resy or OpenTable.
  • High school graduate or equivalent vocational training certificate, college degree.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Physical ability to stand for long periods, walk, and lift up to 10 pounds.

What We Offer

  • $16.00-$20.00 per hour + pooled tips.
  • Free meal per shift.
  • Employee Dining Benefits.
  • Growth & Development opportunities.