Customer Service Representative

6 days ago

Quincy Massachusetts, United States Atria Senior Living - Marina Place Full time
About Atria Senior Living - Marina Place

We are a leading provider of senior living communities, dedicated to enhancing the lives of our residents and employees. Our mission is to create communities where employees thrive in their work, helping our residents thrive in their homes.

Job Summary

We are seeking a highly organized and customer-focused Receptionist to join our team at Atria Senior Living - Marina Place. As a Receptionist, you will be the first point of contact for our residents, families, and visitors, providing exceptional customer service and administrative support.

Key Responsibilities
  • Answer incoming calls in a cheerful and marketing-oriented way, determining the purpose of the caller and forwarding calls to the appropriate personnel or department.
  • Retrieve messages from the voice mail system and forward them to the appropriate personnel.
  • Take and deliver messages or transfer calls to voice mail when the appropriate personnel are unavailable.
  • Answer general questions about the community and provide callers with information and referrals as needed.
  • Welcome on-site visitors, determine the nature of their business, and announce them to the appropriate personnel.
  • Coordinate guestroom reservations and maintain current lists of residents who are hospitalized.
  • Update appointment calendars, including transportation and beauty calendars, as directed.
  • Receive, sort, and route mail, and maintain and route publications.
  • Distribute written communication, accept and sign for deliveries, and maintain copy and fax machines.
  • Perform other clerical duties as needed, such as filing, photocopying, and collating.
  • Order, receive, and maintain office supplies.
  • Collect rent checks from residents and family members and provide needed information to bookkeeping for billing.
  • Collect money for store purchases and meal tickets, etc.
  • May drive a company vehicle from the community to social and other various destinations (only if required by the community).
Requirements
  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Basic First Aid and CPR certification where required.
  • Must successfully complete all Atria specified training programs.
  • Able to read and comprehend simple instructions, short correspondence, and memos.
  • Able to write simple correspondence and effectively present information in one-on-one and small group situations.
  • Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
  • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Benefits

We offer a competitive salary range of $15.00/hr - $16.50/hr, dependent on prior work history and experience. Our benefits package includes paid holidays and PTO, community employees may receive annual anniversary rewards, and employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results. We also offer a benefits package that includes Health, Dental, Vision, and Life Insurance, Retirement Savings Plan / 401(k) employer match, and Tuition reimbursement (U.S Based Communities).

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