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Senior Technical Program Manager
2 months ago
Amazon Lab126 is a pioneering research and development company that designs and engineers innovative consumer electronics. With a rich history of creating groundbreaking products like the Kindle family, Fire tablets, and Amazon Echo, we're looking for a skilled Senior Technical Program Manager to join our team.
Key Responsibilities- Lead cross-functional teams in rigorous investigations to uncover the root causes of complex hardware issues.
- Manage project teams globally, ensuring seamless collaboration and effective communication among stakeholders.
- Analyze data, test results, and technical information to identify underlying patterns and correlations, driving deep-dive investigations and actionable insights.
- Collaborate with engineering teams to replicate and debug issues, leveraging advanced troubleshooting techniques.
- Lead leadership reviews and present status to the executive team, following effective escalation processes to ensure resolution of critical issues.
- Identify opportunities for process optimization and drive continuous improvement initiatives, showcasing a willingness to continuously improve processes.
- Develop and implement scalable processes and tools to streamline issue management and reporting, leading initiatives to build efficient tools and systems.
Our Safety and Sustaining Team is dedicated to ensuring the smooth operation of our products and services in the field, directly impacting our customers' experiences by tackling real-world issues head-on. We're committed to excellence and problem-solving, working closely with cross-functional teams to investigate, diagnose, and resolve complex field issues promptly and effectively.
Requirements- 7+ years of working directly with engineering teams experience.
- 5+ years of technical product or program management experience.
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
- Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
Amazon is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/disability-accommodations. Compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.amazon.jobs/benefits.
