Assistant General Manager

5 days ago

Nashville, Tennessee, United States Nashville Hospitality Concepts Full time
Job Description

As a key member of the hotel management team, the Assistant General Manager plays a crucial role in ensuring the smooth operation of the hotel. This includes overseeing all aspects of hotel operations, providing support to the General Manager, and directing and coordinating hotel activities to achieve optimum efficiency and economy of operations.

Key Responsibilities:

  • Assist the General Manager in day-to-day operations, including assigning duties to department heads and observing performance to ensure adherence to hotel policies and procedures.
  • Provide training to staff and department heads, and act as the hotel's public relations director, promoting the property within the hotel industry, local community, and trade associations.
  • Monitor guest feedback on review platforms and hotel surveys, and resolve or assist in resolving guest complaints and service recovery processes.
  • Select or assist in the selection of hotel staff, complete new hire paperwork, and review employee performance, conducting personnel actions as necessary.
  • Maintain accurate records, including cash flow statements, guest floor limits, and aging reports, and assist the General Manager during morning meetings or conduct HOD meetings in their absence.
  • Ensure compliance with franchise and company procedures, standard operating procedures, and hotel operating controls, and work towards achieving brand positioning and success.
  • Build owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
  • Assist the General Manager in key property issues, including capital projects, customer service, and refurbishment, and perform daily, weekly, and monthly property inspections.
  • Ensure property, grounds, physical plant, and work areas are maintained to standard, and build strong working relationships and communications with hotel staff, department heads, and other departments.
  • Cover shifts in all departments as scheduled by the General Manager, monitor maintenance progress, and provide status reports to the GM.
  • Audit par stock levels, perform sudden audits on rooms and operating areas, and provide effective leadership to hotel team members.
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards, and ensure effective, timely, and accurate communications flow regarding hotel policies and procedures.
  • Assist the GM in all aspects of business planning, and be available 24/7 to respond to guest or employee emergencies.
  • Corporate client handling and participate in new client acquisition with the sales team, and assist in residential sales as required.
  • Respond to audits to ensure continual improvement is achieved, and perform all other duties assigned by the General Manager or Management.

Requirements:

PREREQUISITES:

Strong management skills, ability to assign or delegate work and authority to others, and provide coaching, advice, and assistance as required.

Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree or diploma in hotel management or a related field, with experience in opening, managing, or re-positioning a hotel, and experience in financial accounting, personnel supervision, and problem resolution.

EXPERIENCE:

At least 5 to 10 years of experience in the hospitality industry, with significant luxury and international experience, and at least 3 to 4 years of experience as a Head of Development or Assistant General Manager or Executive Assistant Manager.

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to talk, listen, and speak clearly on the telephone.

Nashville Hospitality Concepts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nashville Hospitality Concepts is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, [...], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

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