Client Relations Representative

2 weeks ago

Wolf Point, Montana, United States Nemont Full time
Job Overview

Salary: DOE

Position Summary: Engages with clients, processes requests for new services and modifications. Works to foster positive relationships with subscribers and customers.

Key Responsibilities:

  • Communicate with clients via phone or in person to take orders for new installations, activations, or service changes.
  • Respond to inquiries regarding the types and availability of services provided.
  • Address customer complaints and gather detailed information to identify the nature of issues, determining appropriate resolutions.
  • Complete necessary documentation, calculate charges for services, collect deposits, and manage address change records.
  • Promote additional services and related products to customers.
  • Handle incoming calls using a multi-line telecommunications system.
  • Evaluate caller inquiries and direct calls to the appropriate department.
  • Provide clerical support as needed.
  • Manage incoming and outgoing correspondence, including mail handling.
  • Organize and file customer communications.
  • Inform customers about long-distance carrier options and selection processes.
  • Oversee daily cash collection and payment posting for end users.
  • Assist with billing inquiries and provide clear, concise responses.
  • Support collection efforts for overdue accounts.
  • Maintain confidentiality of records and adhere to Customer Proprietary Network Information (CPNI) regulations.
  • May require availability for on-call duties during evenings and weekends.

Additional Responsibilities:

  • Perform other related duties as assigned to fulfill job requirements.

Qualifications:

  • Familiarity with company policies, procedures, products, and services is gained through on-the-job training.
  • Understanding of telecommunications terminology and functions is beneficial.
  • Proficient in using personal computers and related software.
  • Effective communication skills to explain and resolve customer issues regarding services and billing.
  • Ability to operate various office equipment, including copiers and multi-line phone systems.
  • Capable of presenting information and responding to inquiries from management, customers, and the public.
  • Strong interpersonal skills to enhance customer relations.
  • Able to manage multiple tasks, work accurately under pressure, and pay attention to detail.
  • Mathematical skills to calculate discounts, interest, and percentages.
  • Willingness to learn telecommunications industry terminology and functions.
  • Professional appearance and demeanor are expected.
  • Strong written and verbal communication skills with customers and colleagues.
  • Self-motivated and able to maintain rapport with staff regarding system activities.
  • Ability to communicate customer feedback to management effectively.
  • Valid driver's license and good driving record are required.
  • Maintain confidentiality of customer and company information.
  • Work effectively with minimal supervision while following general guidelines.
  • Willingness to travel for training and educational purposes.
  • Collaborate positively with other departments in a team environment.

Education and Experience:

Any combination of education and experience that provides the necessary knowledge, skills, and abilities qualifies. A typical pathway includes: High school diploma or GED with one to three months of related experience or training, or an equivalent combination of education and experience.

Physical Requirements:

  • Primarily seated at a desk throughout the workday.
  • Occasional standing and walking within the office.
  • Handling of documents and office equipment.
  • May require lifting items up to 40 pounds.

Note: This job description is not exhaustive. The successful candidate may also undertake other reasonable business duties as assigned by the Customer Service Supervisor. Nemont reserves the right to modify job duties and responsibilities as necessary. This description does not constitute a contract of employment.

  • Client Relations Associate

    1 week ago

    Wolf Point, Montana, United States Nemont Full time

    Job OverviewSalary: Dependent on ExperiencePosition Summary: Engages with clients to gather information, processes requests for new services and modifications. Aims to foster positive relationships with customers.Key Responsibilities:Communicate with clients via phone or in-person to take orders for new installations, activations, service discontinuations,...

  • Client Relations Associate

    1 week ago

    Wolf Point, Montana, United States Nemont Full time

    Job OverviewSalary: Dependent on ExperiencePosition Summary: The role involves engaging with customers, processing requests for new services and modifications, and fostering positive relationships with clients.Key Responsibilities:Communicate with clients via phone or in-person to process requests for service installations, activations, or...

  • Client Relations Teller

    2 weeks ago

    Wolf Point, Montana, United States Opportunity Bank of Montana Full time

    Position OverviewOpportunity Bank of Montana is proud to provide competitive compensation, excellent career advancement opportunities, and one of the most comprehensive benefits packages available. We fully cover health and dental insurance for our regular employees working 20 hours or more each week, which translates to an additional value of approximately...

  • Client Service Representative

    1 week ago

    Wolf Point, Montana, United States Opportunity Bank of Montana Full time

    Position OverviewOpportunity Bank of Montana provides competitive compensation, promising career advancement, and an exceptional benefits package. We fully cover health and dental insurance for our regular employees working 20 hours or more weekly, which translates to an approximate additional value of $5/hour.Our workplace culture is a significant factor...

  • Customer Service Representative

    3 days ago

    Wolf Point, Montana, United States Nemont Full time

    Job SummaryNemont is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesCustomer Interaction:...

  • Office and Marketing Coordinator

    2 weeks ago

    Wolf Point, Montana, United States Missouri River Country Inc Full time

    JOB DESCRIPTION:Office and Marketing Coordinator, Missouri River Country Inc.Position Overview: The Office and Marketing Coordinator will assist the Executive Director and Marketing Personnel in the administration and promotion of Missouri River Country, the regional tourism office serving the northeastern counties in Montana. This position encompasses a...

  • Travel Nurse RN Med Surg Opportunity

    1 week ago

    Wolf Point, Montana, United States Cure Healthcare Staffing Full time

    Cure Healthcare Staffing is seeking a skilled travel nurse to fill a Med Surg position in a dynamic healthcare setting.Job DetailsSpecialty: Med SurgDiscipline: Registered Nurse (RN)Employment Type: Travel NursingCure Healthcare Staffing is a leading provider of healthcare staffing solutions. We are committed to delivering exceptional care and service to our...

  • Client Relations Specialist

    2 weeks ago

    High Point, United States Vomela Specialty Company Full time

    Job OverviewAt Vomela Specialty Company, our most valuable resource is our workforce. As a comprehensive visual communications firm, we seek innovative and analytical thinkers who collaborate with our clients to develop impactful brand solutions and cultivate significant connections. While you focus on delivering exceptional results for both global and local...

  • Client Relations Specialist

    2 weeks ago

    High Point, United States Vomela Specialty Company Full time

    Job OverviewAt Vomela Specialty Company, our most valuable resource is our workforce. As a comprehensive visual communications firm, we seek innovative and analytical individuals who collaborate with our clients to develop impactful brand strategies and nurture significant connections. While you focus on delivering exceptional results for both global and...

  • Client Relations Specialist

    1 week ago

    High Point, North Carolina, United States Culp Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO001624Job OverviewPosition Summary: The role involves serving as a crucial link between clients and the organization. Responsibilities include assisting with orders, addressing account inquiries, managing billing questions, and resolving various customer-related...

  • Head of Client Relations

    2 weeks ago

    High Point, North Carolina, United States Hightower Full time

    Position OverviewAt Hightower, we specialize in crafting aesthetically pleasing and functional furniture solutions that foster collaboration and innovation in contemporary work environments. As a family-owned and women-led, certified BCorp organization dedicated to quality and craftsmanship, we take pride in our distinctive, design-focused methodology that...

  • Client Relations Specialist

    2 weeks ago

    High Point, North Carolina, United States Culp Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO001624Job OverviewPosition Summary: The primary role involves serving as a bridge between clients and the organization. This position is tasked with assisting customers with their orders, addressing account inquiries, handling billing questions, and managing various...

  • Client Relations Specialist

    2 weeks ago

    Stevens Point, Wisconsin, United States Service Motor Company, Inc. Full time

    **Client Relations Specialist - Equipment Dealership**+ **Job Tracking ID**: + **Job Location**: + **Job Level**: Entry Level (less than 2 years) + **Level of Education**: High School/GED + **Job Type**: Full-Time/Regular + **Years of Experience**: Less Than 1 Year + **Starting Date**: ASAP **Position Overview:**The **Client Relations Specialist** is...

  • Insurance Client Relations Specialist

    1 week ago

    High Point, North Carolina, United States Kenny Hatfield - State Farm Agent Full time

    Become a key player in our teamWe are seeking a committed Insurance Account Representative to join our team at Kenny Hatfield - State Farm Agent. If you have a passion for delivering outstanding customer service and enjoy engaging in meaningful discussions with clients, we invite you to be part of our vibrant team.Key Responsibilities:Establish and nurture...

  • Client Relations Specialist

    2 weeks ago

    High Point, United States Greenhouse Fabrics, Inc. Full time

    Position OverviewGreenhouse Fabrics, Inc. is a well-established family-owned wholesaler specializing in fabrics for the upholstery and interior design sectors. We are seeking a dynamic individual to fill the role of Customer Service Representative. If you possess a proactive approach to problem-solving and a strong commitment to outstanding customer service,...

  • Client Relations Specialist

    2 weeks ago

    High Point, United States Greenhouse Fabrics, Inc. Full time

    Position OverviewGreenhouse Fabrics, Inc. is a well-established family-owned fabric wholesaler catering to the upholstery and interior design sectors. We are seeking a dynamic individual to fill the role of Customer Service Representative. If you possess a proactive approach to problem-solving and a sincere dedication to providing outstanding customer...

  • Client Relations Associate

    1 week ago

    Stevens Point, Wisconsin, United States Delta Dental of Wisconsin Full time

    Customer Experience SpecialistJob Category: Operations Requisition Number: CUSTO001307Job OverviewDelta Dental of Wisconsin is expanding, and we invite you to be part of our journey. The Customer Experience Specialist plays a crucial role in delivering exceptional service to enhance customer satisfaction while addressing inquiries via various communication...

  • Client Relations Associate

    2 weeks ago

    Stevens Point, Wisconsin, United States Delta Dental of Wisconsin Full time

    Customer Experience SpecialistJob Category: Operations Requisition Number: CUSTO001307Job OverviewDelta Dental of Wisconsin is expanding, and we invite you to be a part of our growth. The Customer Experience Specialist plays a crucial role in delivering exceptional service to enhance customer satisfaction. This position involves addressing inquiries via...

  • Client Relations Administrator

    1 week ago

    High Point, North Carolina, United States HSM Solutions Full time

    Customer Service AdminJob Category: HSM Solutions Requisition Number: CUSTO04739Job OverviewThe Customer Service Admin is tasked with managing all direct customer interactions, whether in person, via telephone, or through email, addressing inquiries related to products, services, and any subsequent issues that may arise. This role also involves overseeing a...

  • Veterinary Client Service Representative

    3 months ago

    Crown Point, United States Coyne Veterinary Center - Crown Point Full time

    Job DescriptionJob DescriptionCoyne Veterinary Center is looking for a friendly customer service focused individual to join our growing reception team!At Coyne, our goal is to provide excellent veterinary services to the community and do everything possible to help those in need. We are a full-service state-of-the-art animal hospital located in Crown Point,...

  • Veterinary Client Service Representative

    6 days ago

    Crown Point, United States Community Veterinary Partners Full time

    Coyne Veterinary Center is looking for a friendly customer service focused individual to join our growing reception team! At Coyne, our goal is to provide excellent veterinary services to the community and do everything possible to help those in need. We are a full-service state-of-the-art animal hospital located in Crown Point, IN. Each one of our employees...

  • Veterinary Client Service Representative

    2 months ago

    Crown Point, United States Community Veterinary Partners Full time

    Job DescriptionJob DescriptionCoyne Veterinary Center is looking for a friendly customer service focused individual to join our growing reception team!At Coyne, our goal is to provide excellent veterinary services to the community and do everything possible to help those in need. We are a full-service state-of-the-art animal hospital located in Crown Point,...

  • Client Service Representative

    3 months ago

    Central Point, United States Southern Oregon Veterinary Specialty Center Full time

    Job DescriptionJob DescriptionSalary: DOEAre you a passionate veterinary receptionist? Do you thrive in a busy and hectic fast-paced environment? Do you have experience with over-the-phone triage of emergent cases? Do you love animals, and want to help foster a positive client experience from the first point of contact to check-out? As a 24/7 animal...

  • Client Support Specialist

    2 weeks ago

    High Point, North Carolina, United States Culp Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO001624Job OverviewPosition Summary: The primary role of the Customer Service Representative is to serve as a crucial link between clients and the organization. This position involves assisting with inquiries related to orders, account management, billing, and various...

  • Client Support Specialist

    2 weeks ago

    Crown Point, United States MAXIMUS Full time

    Position Overview:The Customer Service Representative - Eligibility Specialist (ES) plays a crucial role in managing a high volume of inbound inquiries related to Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) programs. Key Responsibilities:CSRs are tasked with assisting clients by addressing...

  • Client Services Agent

    2 weeks ago

    Crown Point, United States MAXIMUS Full time

    Position Overview:The Customer Service Representative - Eligibility Specialist (ES) plays a crucial role in managing a high volume of inbound communications related to Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) programs. Key Responsibilities:CSRs are tasked with addressing customer...

  • Head of Client Engagement

    2 weeks ago

    High Point, North Carolina, United States Hightower Full time

    Position OverviewAt Hightower, we create aesthetically pleasing and functional furniture solutions that foster collaboration and innovation in contemporary work environments. As a family and women-owned, certified BCorp enterprise committed to craftsmanship and quality, we take pride in our distinctive, design-focused methodology and our capability to...