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Client Relations Associate

2 months ago

Wolf Point, Montana, United States Nemont Full time
Job Overview

Salary: Dependent on Experience

Position Summary: The role involves engaging with customers, processing requests for new services and modifications, and fostering positive relationships with clients.

Key Responsibilities:

  • Communicate with clients via phone or in-person to process requests for service installations, activations, or modifications.
  • Provide information regarding service types and availability to customers.
  • Address customer feedback and inquiries, asking detailed questions to identify the nature of issues and determining appropriate solutions.
  • Complete necessary documentation, calculate service charges, collect deposits, and maintain address change records.
  • Promote additional services and products to clients.
  • Manage incoming calls using a multi-line telecommunications system.
  • Evaluate caller inquiries and direct calls to the appropriate department.
  • Offer clerical support as needed.
  • Handle incoming and outgoing correspondence, including mail delivery.
  • File and digitize customer communications.
  • Inform customers about long-distance carrier options and selection procedures.
  • Conduct daily cash collection and payment processing tasks.
  • Respond to billing inquiries and provide clear, concise answers.
  • Assist in collection efforts for overdue accounts.
  • Maintain confidentiality of customer records and adhere to regulatory standards.
  • Be available for on-call duties during evenings and weekends as necessary.

Additional Responsibilities:

  • Perform other related duties as assigned to support job functions.

Required Knowledge, Skills, and Abilities:

  • Familiarity with company policies, procedures, products, and services is acquired through training.
  • Understanding of telecommunications terminology and functions is beneficial.
  • Proficient in using personal computers and relevant software.
  • Ability to communicate effectively and courteously with customers to clarify service and billing issues.
  • Skilled in operating office equipment, including copiers, fax machines, and multi-line phone systems.
  • Capable of presenting information clearly and responding to inquiries from management, customers, and the public.
  • Able to enhance customer relations through a professional and efficient phone demeanor.
  • Competent in managing multiple tasks, maintaining accuracy under pressure, and paying attention to detail.
  • Ability to perform calculations related to discounts, interest, and percentages.
  • Willingness to learn about telecommunications industry terminology and functions.
  • Exhibit a professional appearance and demeanor.
  • Communicate effectively in both written and verbal forms with various stakeholders.
  • Self-motivated and able to maintain strong rapport with staff to stay informed on system operations.
  • Assist management in understanding customer and community feedback.
  • Possess a valid driver's license with a clean driving record.
  • Maintain confidentiality of customer and company information.
  • Work independently under general supervision and follow established guidelines.
  • Willingness to travel for training and educational purposes.
  • Collaborate effectively within a team environment and engage positively with other departments.

Education and Experience:

Any combination of education and experience that provides the necessary knowledge, skills, and abilities is acceptable. A typical qualification includes a high school diploma or GED with one to three months of relevant experience or training.

Physical Requirements:

  • Primarily seated at a desk throughout the workday.
  • Occasional standing and walking within the office.
  • Handling of office materials and equipment.
  • May require lifting items up to 40 pounds.

Additional Information:

This job description is not exhaustive. The successful candidate may be assigned other related business tasks as directed by the Customer Service Supervisor. Nemont reserves the right to modify job duties and responsibilities as necessary. This description does not create an employment contract, either written or implied.