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Client Relations Associate

2 months ago

St Louis, Missouri, United States Blue Horizons Development Full time


Are you eager to embark on a fulfilling career in a vibrant and encouraging setting? Blue Horizons Development, a leader in customer engagement and service excellence, is expanding its team and seeking a driven, entry-level Customer Engagement Specialist.

This position presents an excellent opportunity for recent graduates and individuals looking to launch their careers in customer service and sales.


Key Responsibilities:

Team Collaboration:
Assist in the creation and execution of initiatives aimed at enhancing team performance and achieving both departmental and organizational objectives.

Operational Support:
Aid the customer service and sales teams in meeting operational goals and targets.

Staff Training:
Recruit, train, and guide new and less experienced customer service and sales personnel, fostering continuous development.

Quality Control:
Assess and review work to ensure adherence to quality standards and timely completion.

Customer Issue Resolution:
Investigate and address escalated customer service issues to maintain high levels of customer satisfaction.

Process Enhancement:
Design and sustain processes and programs that improve the overall customer service experience.

Supportive Team Culture:
Promote a positive and collaborative team environment, providing support and encouragement to colleagues.

What We Provide:

Extensive Training:
Engage in comprehensive training aimed at developing your management capabilities and preparing you for career growth.

Career Progression:
Clear pathways for advancement into management roles based on individual performance.

Competitive Salary:
Attractive compensation package with performance-related incentives.

Dynamic Workplace:
A lively and supportive work environment that fosters professional growth and development.

Full-Time Opportunity:
Immediate openings with potential for long-term career advancement.

Job Qualifications:
Experience: 1 to 3 years in customer service roles.

Team Development Skills:
Ability to cross-train and elevate team members for optimal performance.

Customer Retention Experience:
Background in customer retention with a focus on satisfaction and loyalty.

Communication Proficiency:
Exceptional verbal and written communication abilities.

Multitasking Skills:
Proven capability to manage multiple tasks, work under pressure, and treat others with respect.

Problem-Solving Aptitude:
Strong problem-solving skills, with the ability to identify and resolve issues effectively.

Planning Competence:
Excellent prioritization and planning skills, ensuring timely task completion.

Conflict Management:
Focus on conflict resolution and active listening to address customer concerns.

Collaborative Teamwork:
Ability to work effectively both independently and as part of a team.

Adaptability:
Capacity to adjust to frequent changes in the work environment and manage transitions effectively.