Customer Service Specialist

5 days ago


South Gate, California, United States Volt Full time
Accelerate Your Career with Volt

We are immediately hiring for a Customer Service Specialist in South Gate, CA. This full-time opportunity offers a competitive salary range of $17.25 - $24.00 per hour.

About the Role

This position is responsible for accelerating the order intake process by accurately entering Purchase Orders and working with Shipping/Receiving to gather paperwork and test specimens. As a key member of our team, you will communicate with clients to resolve issues such as missing drawings or technical information to avoid delays in order intake.

You will maintain contact with outside processors and vendors to ensure delivery timelines are met and communicate any delays promptly. Additionally, you will return samples to clients after testing by gathering, professionally packing, shipping, and maintaining open communication.

This role requires strong communication and interpersonal skills with a customer-first mindset. The ideal candidate will have 3+ years of relevant work experience in a similar role, preferably in the aerospace industry or test lab environments.

Key Responsibilities
  • Accelerate the order intake process by accurately entering Purchase Orders and working with Shipping/Receiving to gather paperwork and test specimens.
  • Communicate with clients to resolve issues such as missing drawings or technical information to avoid delays in order intake.
  • Maintain contact with outside processors and vendors to ensure delivery timelines are met and communicate any delays promptly.
  • Return samples to clients after testing by gathering, professionally packing, shipping, and maintaining open communication.
Requirements
  • A high school diploma or GED equivalent (college degree preferred but not required).
  • 3+ years of relevant work experience in a similar role, preferably in the aerospace industry or test lab environments.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • A sense of urgency, attention to detail, and the ability to manage time effectively in a fast-paced environment.
What We Offer

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We offer a competitive salary range, benefits (based on eligibility) that include health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Apply now for immediate consideration



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