Customer Service Specialist in South Gate, CA
4 days ago
Come create a fulfilling career with Volt, a leading company in the industry.
About VoltVolt is hiring for Customer Service Specialists in South Gate, CA. As a valued member of our team, you will play a critical role in ensuring exceptional customer experiences.
Job Responsibilities- Accelerate order intake by accurately processing Purchase Orders and collaborating with Shipping/Receiving to gather necessary documentation and test specimens.
- Communicate effectively with clients to resolve issues such as missing drawings or technical information, thereby preventing delays in order processing.
- Maintain relationships with external processors and vendors to ensure timely deliveries and promptly communicate any potential delays.
- Return samples to clients after testing by gathering, professionally packaging, shipping, and maintaining open communication.
- Address customer inquiries related to orders and provide timely resolutions to complaints, ensuring high customer satisfaction.
- Build and maintain sustainable relationships with customers by providing accurate, complete information, and solutions.
- Assist the Customer Service Group as needed and collaborate with other departments to enhance efficiency.
- Perform additional duties as assigned to support organizational goals.
- A high school diploma or equivalent (a college degree is preferred but not required).
- At least 3 years of relevant work experience in a similar role, preferably in the aerospace industry or test lab environments like Dickson.
- Strong communication and interpersonal skills with a customer-first mindset.
- A sense of urgency, attention to detail, and the ability to manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office tools such as Word, Excel, and Outlook.
- Reliability and dependability to meet deadlines and achieve objectives.
The estimated annual salary range for this position is $35,700 - $49,600 based on the location and industry standards. Volt offers benefits including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other paid leaves as required by law, as well as an Employee Assistance Program (EAP).
About Our Company CultureVolt is committed to the principle of equal employment opportunity for all employees and provides a work environment free of discrimination and harassment. We are an Equal Opportunity Employer and prohibit any kind of unlawful discrimination and harassment.
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