Customer Service Representative

5 days ago


Dedham, Massachusetts, United States Marathon Physical Therapy Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at Marathon Physical Therapy & Sports Performance. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and administrative support to our physical therapists and other healthcare professionals.

Key Responsibilities
  • Welcome patients and visitors, answer inquiries, and provide customer assistance
  • Schedule appointments, confirm schedules, and follow up with no-shows
  • Maintain patient records and accounts, including financial reconciliation
  • Assist patients with completing medical history and consent forms
  • Perform various administrative tasks, including photocopying, faxing, and mail distribution
Requirements
  • Excellent communication and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer skills and proficiency in Microsoft Office
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer

As a Customer Service Specialist at Marathon Physical Therapy & Sports Performance, you will have the opportunity to work in a dynamic and supportive team environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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