Member Services Director
5 days ago
Job Summary:
The Member Services Manager at Dedham Health and Athletic Complex is responsible for ensuring a high level of member satisfaction by overseeing all aspects of member relations, including front desk operations, membership sales and renewals, customer service, and conflict resolution. This role involves managing the member services team, developing processes to improve member engagement, and ensuring a seamless experience for all club members from onboarding to daily interactions.
Key Responsibilities:
- Customer Service:
- Ensure the highest standards of customer service are consistently delivered at the front desk and throughout the club.
- Address member concerns, complaints, and suggestions in a timely and professional manner.
- Work closely with the front desk team to ensure members' inquiries are handled efficiently.
- Team Leadership:
- Recruit, train, and manage the member services/front desk team to ensure they meet performance and service standards.
- Create and maintain staff schedules, ensuring adequate coverage for the front desk and member service areas.
- Conduct regular performance evaluations, providing feedback, coaching, and training opportunities for team development.
- Front Desk Operations:
- Oversee daily front desk operations, ensuring that check-ins, payments, and member inquiries are handled smoothly.
- Maintain an organized and welcoming reception area that reflects the clubs values and standards.
- Ensure the team follows all membership policies, including check-in procedures, guest passes, and account management.
- Member Engagement:
- Build strong relationships with members, encouraging feedback and fostering a sense of community within the club.
- Develop and implement programs or events to engage members and encourage active participation in club activities.
- Collaborate with the fitness, marketing, and event teams to promote new offerings, fitness classes, or special events.
- Sales and Marketing Support:
- Assist with the development of marketing strategies and campaigns to attract new members and retain existing ones.
- Ensure the member services team is informed about current promotions, new programs, and special offers.
- Work closely with the sales team to convert member leads into memberships, ensuring a seamless handoff from inquiry to sale.
- Policy and Compliance:
- Ensure compliance with all club policies and procedures related to membership and customer service.
- Enforce health and safety guidelines, ensuring that members are informed and compliant with club rules.
- Handle any escalations or issues related to member behavior, membership cancellations, or disputes.
Qualifications:
- Bachelors degree in business management, hospitality, or a related field (preferred but not required).
- Experience in customer service management, in the health or fitness industry a plus.
- Strong leadership and team management skills, with experience in supervising staff.
- Excellent communication and interpersonal skills.
- Ability to resolve conflicts diplomatically and maintain a positive atmosphere for members.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment and handle high-pressure situations with ease.
Preferred Skills:
- Experience working in a membership-driven organization, such as a gym, health club, or recreation center.
- Sales experience, particularly in membership sales or service-based sales.
- Familiarity with fitness and wellness services, understanding the needs and preferences of health club members.
Work Environment:
This role typically involves working at the front desk or member service area of a health club. The Member Services Manager may need to work evenings, weekends, or holidays, depending on the clubs hours of operation and special events.
The pay range for this role is:55,000 USD per year(US National)
PId2533ef261ae
-
Member Services Director
1 week ago
Dedham, Massachusetts, United States Dedham Health Full timeJob Summary:The Member Services Manager at Dedham Health is responsible for ensuring a high level of member satisfaction by overseeing all aspects of member relations, including front desk operations, membership sales and renewals, customer service, and conflict resolution.This role involves managing the member services team, developing processes to improve...
-
Member Services Director
2 weeks ago
Dedham, Massachusetts, United States Dedham Health and Athletic Complex Full timeJob SummaryThe Member Services Manager is responsible for overseeing all aspects of member relations, including front desk operations, membership sales and renewals, customer service, and conflict resolution. This role involves managing the member services team, developing processes to improve member engagement, and ensuring a seamless experience for all...
-
Member Services Director
1 week ago
Dedham, Massachusetts, United States Dedham Health and Athletic Complex Full timeJob Summary:The Member Services Manager is responsible for delivering exceptional member experiences by overseeing all aspects of member relations, including front desk operations, membership sales and renewals, customer service, and conflict resolution. This role involves leading the member services team, developing processes to enhance member engagement,...
-
Member Services Director
1 week ago
Dedham, Massachusetts, United States Dedham Health and Athletic Complex Full timeJob Summary:The Member Services Manager is responsible for ensuring a high level of member satisfaction by overseeing all aspects of member relations, including front desk operations, membership sales and renewals, customer service, and conflict resolution. This role involves managing the member services team, developing processes to improve member...
-
Member Services Director
6 days ago
Dedham, Massachusetts, United States Dedham Health and Athletic Complex Full timeJob Summary:The Member Services Manager is responsible for ensuring a high level of member satisfaction by overseeing all aspects of member relations, including front desk operations, membership sales and renewals, customer service, and conflict resolution. This role involves managing the member services team, developing processes to improve member...
-
Clinical Director
2 weeks ago
Dedham, Massachusetts, United States Maritime Behavioral Health Management Full timeLead a Team of Clinicians and Drive Program DevelopmentAre you a licensed Clinician or PhD level Clinician with supervisory experience looking to lead a team and drive program development? We are seeking a Clinical Director to join our team at Maritime Behavioral Health Management in Dedham, MA.The Clinical Director will be responsible for the management and...
-
Team Member
5 days ago
Dedham, Massachusetts, United States Chick-fil-A Full timeJob Summary: We are seeking a highly motivated and enthusiastic Team Member to join our Chick-fil-A team. As a Team Member, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and working collaboratively with our team to achieve our goals.Key Responsibilities:Deliver outstanding customer service...
-
Product Management Director
4 weeks ago
Dedham, Massachusetts, United States AliMed Inc. Full timeJob Title: Director, Product ManagementAbout the Role:We are seeking a seasoned Director, Product Management to lead our product management function and drive business growth through innovative product strategies. As a key member of our leadership team, you will be responsible for developing and executing product roadmaps, managing cross-functional teams,...
-
Product Management Director
1 month ago
Dedham, Massachusetts, United States AliMed Inc. Full timeJob Title: Director, Product ManagementAbout the Role:We are seeking a seasoned Director, Product Management to lead our product management function and drive business growth through innovative product strategies. As a key member of our leadership team, you will be responsible for developing and executing product roadmaps, managing cross-functional teams,...
-
Clinical Director
5 days ago
Dedham, Massachusetts, United States Maritime Behavioral Health Management Full timeJob DescriptionAre you a licensed Clinician or PhD level Clinician with supervisory experience looking to lead a team and grow your career?Maritime Behavioral Health Management is seeking a Clinical Director to manage and quality assure all clinical services, including training and supervision of clinical staff. This role requires close collaboration with...
-
Executive Director at Horizons Greater Boston
1 month ago
Dedham, Massachusetts, United States Pyxai, Inc. Full timeAbout UsHorizons Greater Boston is a community-centered education program serving students from the Greater Boston Metro area. Our mission is to advance educational equity by building long-term partnerships with students, families, communities, and schools to create experiences that inspire the joy of learning.About the PositionWe are seeking a seasoned,...
-
Team Member
4 weeks ago
Dedham, Massachusetts, United States Chick-fil-A Full timeJob SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our Chick-fil-A team. As a Team Member, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and working collaboratively with our team to achieve our goals.ResponsibilitiesProvide excellent customer service by greeting...
-
Dedham, Massachusetts, United States The Junkluggers Full timeWe are a rapidly growing eco-friendly alternative to conventional junk removal, providing sustainable disposal services for homes and businesses. Our company culture is built on a passion for the environment and a commitment to helping customers and the community.The Operations Director will be responsible for managing our team of professionals and...
-
Restaurant Team Member
1 week ago
Dedham, Massachusetts, United States The Friendly Toast Full timeWe are seeking a highly skilled and enthusiastic Restaurant Team Member to join our team at The Friendly Toast. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Assist servers in delivering food to guests in a timely and accurate...
-
Melty Crew Member
6 days ago
Dedham, Massachusetts, United States Melty Dedham Full timeJob Summary:We are seeking a dynamic and enthusiastic individual to join our team as a Sandwich Shop Crew Member at Melty Dedham. As a key member of our crew, you will be responsible for providing exceptional customer service, preparing and serving our signature grilled cheese sandwiches, and maintaining a clean and welcoming store...
-
Clinical Director
1 week ago
Dedham, Massachusetts, United States Maritime Behavioral Health Management Full timeAre you a licensed Clinician or PhD level Clinician with supervisory experience looking to lead a team and drive program development? We are seeking a Clinical Director to manage and quality assure all clinical services, including training and supervision of clinical staff. This role requires strong leadership and organizational skills, as well as expertise...
-
Director of Product Management
2 weeks ago
Dedham, Massachusetts, United States AliMed Full timeAbout UsWe are a 50-year-old industry leader in medical supply distribution, undergoing a bold transformation. Our mission is to pivot from a traditional, SKU-heavy model to a streamlined, customer-centric approach. We are committed to redefining our go-to-market strategy, with a focus on innovation, agility, and customer satisfaction.Job SummaryWe are...
-
Cinema Crew Member
2 weeks ago
Dedham, Massachusetts, United States Showcase Cinemas - Chestnut Hill Full timeJoin Our Team at Showcase Cinemas - Chestnut HillWe are seeking a motivated and enthusiastic individual to join our team as a Cinema Busser. As a Cinema Busser, you will be responsible for ensuring the cleanliness and organization of our cinema facilities, providing exceptional customer service, and supporting our box office and concession operations.Key...
-
Dedham, Massachusetts, United States CS Monte Nido & Associates Full timeWalden Behavioral Care is seeking a highly skilled Child and Adolescent Psychiatrist to fill a leadership role as Medical Director in Dedham, MA.About the Opportunity:Leadership and Medical Director Role: We are looking for a talented Child and Adolescent Psychiatrist to lead our team and provide medical direction in our Dedham, MA location.Opportunity...
-
Dishwasher/Utility Team Member
2 weeks ago
Dedham, Massachusetts, United States Yard House Full timeYard House Dishwasher/Utility Job DescriptionAs a key member of our kitchen team, you will play a vital role in ensuring the cleanliness and organization of our dining establishment. Your responsibilities will include:Main Responsibilities:Maintain the cleanliness and organization of the kitchen, including dishes, silverware, glassware, utensils, pots, and...