Physical Therapy Front Desk Administrator

4 weeks ago


Dedham, Massachusetts, United States Dedham Health and Athletic Complex Full time

About Dedham Health and Athletic Complex

Dedham Health & Athletic Complex is a leading health and wellness facility in the Northeast, providing a wide range of programs and services to its diverse clientele. We are seeking a highly skilled and experienced Physical Therapy Front Desk Administrator to join our team.

The ideal candidate will have a strong background in administrative and organizational skills, with the ability to multitask and manage time effectively in a fast-paced environment. They will be responsible for greeting patients and visitors, managing inbound phone inquiries, scheduling appointments, and maintaining patient records.

Responsibilities:

  • Greet all patients and visitors in a warm and sincere manner
  • Manage inbound phone inquiries and route calls accordingly
  • Schedule and confirm patient appointments
  • Manage schedules for the therapists at the practice
  • Maintain patient EMR charts
  • Help with patient billing and insurance
  • Provide administrative assistance as needed
  • Attend all staff meetings, trainings, and educational classes as required
  • Maintain referrals and authorizations for our patients
  • Responsible for collecting Copays/Patient Balances

Qualifications:

  • High school diploma or GED required; some post high school education or training preferred
  • Helpful attitude and friendly demeanor
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills
  • Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines
  • Excellent telephone skills
  • Strong computer and internet skills, including Microsoft Office suite


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