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Customer Service Representative

2 months ago

Bismarck, North Dakota, United States Michaels Stores Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience. You will also be responsible for maintaining store recovery standards, unloading trucks, and performing other duties as assigned.

**Key Responsibilities:**

* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Help customers find what they need, answering questions and making recommendations
* Ensure a fast and friendly checkout experience, executing cash handling to standards
* Maintain store recovery standards, including unloading trucks and stocking merchandise
* Perform other duties as assigned

**Requirements:**

* Retail and/or customer service experience preferred
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment

**What We Offer:**

* Competitive pay and benefits
* Opportunities for professional growth and development
* A fun and dynamic work environment

**Equal Opportunity Employer:**

Michaels Stores is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment for all employees and customers.

**Accommodations:**

If you require accommodations during the application or interview process, please contact our Customer Care team at MICHAEL.

**EEOC Posters:**

EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster

**Benefits:**

To review a comprehensive list of benefits, please visit Michaels Benefits.

**Pay Ranges:**

To review pay ranges for this position, please visit Michaels Pay Ranges - CO, CT, WA and RI.

**About Michaels:**

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

**Michaels is an Equal Opportunity Employer.**

We are here for all Team Members and all Makers to create, innovate and be better together.

**Michaels is committed to the full inclusion of all qualified individuals.**

In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL.

**EEOC Know Your Rights Poster in English**
**EEOC Know Your Rights Poster in Spanish**
**EEOC Poster Optimized for Screen Readers**
**Federal FMLA Poster**
**Federal EPPAC Poster"}