Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.
Key Responsibilities
- Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Take prospective members on tours of the facility and respond to their questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
- Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
What We OfferEmployee Recognition Program
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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