Customer Service Center Support Team Manager

7 days ago


Oak Harbor, Washington, United States Heritage Financial Full time
Job Title: Customer Service Center Support Team Manager

At Heritage Bank, we are seeking a highly skilled and experienced Customer Service Center Support Team Manager to join our team. As a key member of our customer service team, you will be responsible for overseeing the day-to-day operations of our customer service center, ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to ensure that they are equipped to provide excellent service to our customers.
  • Develop and implement processes and procedures to improve customer service and reduce wait times.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with other departments to ensure that customer service is aligned with the bank's overall business objectives.
  • Develop and implement training programs to ensure that customer service representatives have the skills and knowledge they need to provide excellent service.
Requirements:
  • 5+ years of experience in a customer service or management role.
  • Proven track record of improving customer satisfaction and reducing wait times.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and dedicated team.


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