Customer Service Center Support Team Manager

3 days ago


Oak Harbor, Washington, United States Heritage Bank Full time
Job Title: Customer Service Center Support Team Manager

Job Summary:

We are seeking a highly skilled and experienced Customer Service Center Support Team Manager to join our team at Heritage Bank. As a key member of our customer service team, you will be responsible for leading and managing a team of customer support representatives, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Lead and manage a team of customer support representatives to ensure that customer service standards are met and exceeded.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement and implement changes to enhance customer satisfaction.
  • Develop and implement effective training programs to ensure that customer support representatives have the skills and knowledge needed to provide excellent customer service.
  • Collaborate with other departments, such as sales and marketing, to ensure that customer needs are met and exceeded.
  • Manage and analyze customer data to identify trends and areas for improvement.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Ensure that all customer interactions are handled in a timely and professional manner.
  • Provide coaching and feedback to customer support representatives to ensure that they are meeting customer service standards.
  • Manage and analyze customer complaints and feedback to identify areas for improvement.
  • Develop and implement effective communication strategies to ensure that customers are informed and engaged.

Requirements:

  • 5+ years of experience in a customer service or management role.
  • Proven track record of success in leading and managing a team.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; associate's degree or higher preferred.

What We Offer:

Heritage Bank offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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