Customer Experience Coordinator
2 weeks ago
Job Summary:
Weis Markets is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient shopping experience, and maintaining a clean and organized store environment.
Key Responsibilities:
- Customer Service: Greet and assist customers in a friendly and professional manner, answering questions and resolving issues promptly and efficiently.
- Front End Operations: Direct the flow of customers through the front end, ensuring sufficient checkouts are open to minimize wait times and maintain a high level of customer satisfaction.
- Security and Cash Control: Enforce security and cash control procedures to prevent losses, and assist cashiers with tasks such as getting change, checking prices, and voiding transactions.
- Performance Monitoring: Monitor the performance of cashiers and lot attendants, providing feedback to management and participating in training and retraining programs to ensure high levels of productivity and customer satisfaction.
- Store Maintenance: Maintain a clean and organized store environment, adhering to company policies and procedures for sanitation and safety.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: No prior experience required, but a willingness to learn and adapt to a fast-paced retail environment is essential.
- Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and a strong commitment to providing exceptional customer service.
Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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