Uline Customer Service Representative
3 weeks ago
About the Role
As a Bilingual Customer Service Representative at Uline, you will be the face of our company, delivering exceptional customer experiences through collaborative call center interactions. Your fluency in both English and Spanish will enable you to communicate effectively with customers, addressing their inquiries and resolving issues in a timely and professional manner.
Key Responsibilities
- Process customer orders and inquiries using world-class technology.
- Communicate with customers via phone, email, and chat.
- Help customers navigate Uline's website and online ordering.
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions confidently.
Requirements
- High school diploma or equivalent; a bachelor's degree is preferred.
- Prior customer service experience is a plus, but we will train you to provide legendary service.
- Bilingual (English/Spanish) fluency in both verbal and written forms.
What We Offer
- Complete medical, dental, vision, and life insurance coverage, plus wellness programs.
- 401(k) with 6% employer match and multiple bonus programs, including profit sharing.
- Paid holidays and generous paid time off.
- Tuition Assistance Program for professional continuing education.
About Uline
Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations.
We are an EEO/AA Employer/Vet/Disabled and a drug-free workplace.
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