Technical Service Manager

3 days ago

Princeton, New Jersey, United States Church & Dwight Full time
Job Summary

We are seeking a highly skilled Technical Service Manager to join our team at Church & Dwight. As a key member of our organization, you will provide technical support to regional sales personnel, key influencers, and distributors, while serving as an Arm & Hammer Animal Nutrition commercial and technical representative.

Key Responsibilities
  • Deliver support aligned to defined sales targets for accelerated growth in the region.
  • Interface with AHAN Marketing, Sales, Product Management, and R&D functions to ensure support activities align with respective Functional Group Initiatives.
  • Provide on-farm customer support as coordinated by the sales organization.
  • Field, log, and respond appropriately to technical customer inquiries.
  • Provide technical troubleshooting and customer problem-solving.
  • Develop and conduct internal and external customer technical training.
  • Develop and conduct product/offering on-farm demonstration trials.
  • Interface with other Technical Services managers to facilitate collaborative idea exchange.
Requirements
  • PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
  • Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
  • Expertise in Gut Health Management is desirable.
  • Previous product development experience helpful.
  • Proven track record of working in a team-based environment.
Preferred Skills
  • Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
  • Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities, and work in a self-direct manner.
  • Experienced in use of CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs.
  • Proficient in use of DairyCOMP 305 or other dairy records systems.
About Us

Church & Dwight is a leading consumer goods company with a passion for innovation and a commitment to excellence. We are proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

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