Technical Account Development Manager

7 days ago


Princeton, New Jersey, United States PackGene Biotech lnc Full time
Job Overview

PackGene Biotech Inc. is seeking a highly skilled Technical Account Manager to join our team in Houston, TX. As a key member of our Business Development department, you will be responsible for providing high-level technical support and account management to our customers, driving commercial activities and strengthening customer relationships.

Key Responsibilities
  • Technical Support and Consultation: Provide expert technical advice to customers, including project design, quotation preparation, and proactive account management.
  • Customer Relationship Management: Understand customers' pain points, provide troubleshooting services, and resolve technical issues. Offer additional services and product solutions as needed.
  • Communication and Collaboration: Maintain close communication with customers, facilitating interactions between customers and cross-functional teams, including Marketing, Business Development, Project Management, and Production.
  • Internal Training and Development: Organize and deliver internal technical training sessions, presentations, or demos to enhance team knowledge and skills.
  • Trade Show Representation: Demonstrate technical expertise at trade shows and exhibitions, representing PackGene Biotech Inc. and promoting our services.
Requirements
  • Education: PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, or peptide therapeutics.
  • Language Skills: Bilingual in Mandarin is required.
  • Communication and Interpersonal Skills: Exceptional verbal and written communication, presentation, and interpersonal skills.
  • Customer-Centric Approach: Customer-centered and proactive/action-oriented mindset.
  • Analytical and Problem-Solving Skills: Excellent analytical skills and problem-solving abilities.
  • Organizational Skills: Strong organization skills with great attention to detail.
  • Team Player: Enjoy working in a fast-paced, team-oriented environment.
  • Industry Experience: Previous industry experience in a similar commercial role is advantageous but not essential.


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