Medical Equipment Customer Service Lead

4 weeks ago


Camp Hill, Pennsylvania, United States The GIANT Full time
Job Summary

The GIANT Company is seeking a highly skilled Medical Equipment Customer Service Lead to join our team. As a Medical Equipment Customer Service Lead, you will be responsible for providing outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers.

Key Responsibilities

• Manage GIANT Direct operations in accordance with standard practices of the department
• Supervise performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Work with store and department management to provide feedback and address operational issues
• Handle customer questions, comments, and complaints

Requirements

• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
• Must meet the company performance standards for the job including but not limited to regular attendance
• Must be able to use, or learn to use, the equipment and tools used to perform this job
• Ability to use computers and other communication systems required to perform job functions

Working Conditions

• Perform repetitive hand motions using various equipment
• Sufficient visual acuity to read display screens, check ID cards, PC screens, invoices, etc.
• Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook.

Equal Employment Opportunity

The GIANT Company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. All qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.

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