Counter Sales Representative

7 days ago

Lee's Summit, Missouri, United States Baker Distributing Company Full time

About Us

Baker Distributing Company is a leading distributor of HVAC, refrigeration, and food service equipment in the United States. With a rich history spanning nearly 75 years, we have established ourselves as innovators in the distribution industry. Our 1,400 employees and 200+ locations serve 50,000 active customers, making us a trusted partner in the industry.

Our Mission

We are committed to delivering a best-in-class customer experience through the utilization of emerging technologies and innovations. Our team is dedicated to providing exceptional service, support, and solutions to our customers, suppliers, and vendors.

Job Summary

The Counter Sales Associate is a key member of our sales team, responsible for providing strong customer service in a sales-oriented setting. This role is ideal for individuals who possess excellent communication skills, a strong background in technical support, and a passion for delivering exceptional customer experiences.

Essential Duties/Accountabilities

  • Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales and customer satisfaction.
  • Interact with internal and external stakeholders, including sales teams, vendors, and contractors.
  • Responsible for showroom merchandising and re-stocking product, ensuring a visually appealing and well-organized sales environment.
  • Assist in resolving customer relations problems, providing timely and effective solutions to ensure customer satisfaction.
  • Complete sales order processes, including up-selling associated items to increase revenue and customer satisfaction.
  • Service walk-in and telephone customers, providing expert advice and support to meet their product and service needs.
  • Provide product and service information to customers, utilizing computer systems, catalogs, and other reference sources.
  • Arrange stock on shelves or racks in sales areas, maintaining a clean and organized sales environment.
  • Apply suggestive selling techniques and up-sell to current and prospective customers, increasing revenue and customer satisfaction.
  • Conduct outgoing customer sales or service calls, resolving customer complaints and providing exceptional customer service.
  • Perform other duties as assigned, ensuring the success of the sales team and the company.

Qualifications

  • High School Diploma or GED required.
  • Excellent communication skills, with a strong background in technical support and customer service.
  • Intermediate MS Office capabilities and proficiency in speaking, reading, and understanding English.
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Strong interpersonal skills, including sales, problem-solving, and customer service focus.
  • Ability to work independently, meeting assigned goals and objectives in designated time frames.
  • Capable of working in a fast-paced environment, with skills to multi-task on different levels.
  • Excellent customer service mindset, with the ability to develop long-term relationships.
  • Excellent written and verbal communication skills.
  • Strong and creative problem-solving skills.
  • Ability to work independently and in a team environment.
  • Must possess and maintain a current, valid Driver's License.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently lift up to 50 pounds.
  • Stand, sit, or walk, climb, kneel, crouch, or crawl.
  • Utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • May use equipment such as forklifts, pallet jacks, and other warehouse equipment.
  • Must be able to utilize heavy machinery.

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