Sales Counter Specialist

2 weeks ago

Lee's Summit, Missouri, United States Baker Distributing Company Full time

About Us

Baker Distributing Company stands as a premier distributor of HVAC, refrigeration, and food service equipment across the United States. With a legacy spanning nearly 75 years, we are at the forefront of innovation in the distribution sector, continuously evolving our operations to establish a world-class supply chain. Our dedicated team of 1,400 professionals operates from over 200 locations, catering to 50,000 active clients.

Our commitment to leveraging emerging technologies and innovative solutions allows us to diversify our offerings and enhance the customer experience.

At Baker, we recognize that our people are our greatest asset. We value the contributions of our employees, suppliers, and customers alike. We are on the lookout for talented individuals who share our core values of respect, integrity, consistency, excellence, and teamwork.

Job Overview

The Sales Counter Specialist plays a crucial role at our wholesale HVAC distribution center, representing a variety of brands in equipment, parts, and supplies. This position focuses on delivering exceptional customer service in a sales-driven environment.

Key Responsibilities

  • Act as a representative of Baker Distributing Company, ensuring optimal sales performance.
  • Collaborate with internal and external sales teams, vendors, and contractors.
  • Manage showroom displays and maintain inventory levels.
  • Address and resolve customer relations issues for both dealers and end users.
  • Facilitate the sales order process, aiming to up-sell related products.
  • Assist walk-in and phone customers with sourcing and shipping inquiries, inventory management, and warranty processes.
  • Research product information to meet customer needs using various resources.
  • Organize stock on shelves or racks in the sales area, ensuring merchandise is orderly.
  • Utilize suggestive selling techniques to enhance sales opportunities.
  • Conduct outbound sales or service calls to address customer concerns.
  • Perform additional duties as required.

Qualifications

  • High School Diploma or GED is required.
  • Candidates should possess strong communication skills and a solid background in technical support, HVAC parts, and customer service/sales, along with intermediate proficiency in MS Office.
  • Experience in Customer Service, Data Entry, Estimating, Purchase Orders, Sales, and Shipping/Receiving is preferred.
  • A minimum of 1 year of experience in a Counter Sales role, ideally within the HVAC sector.
  • Familiarity with air conditioning, heating, and ventilation equipment at a wholesale distribution level is essential.
  • Strong interpersonal skills, including sales acumen, problem-solving abilities, and a customer service focus, are required.
  • Ability to work independently while achieving assigned goals and objectives within set timeframes.
  • Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
  • A strong customer service orientation with the ability to foster long-term relationships.
  • Excellent written and verbal communication skills.
  • Creative problem-solving capabilities.
  • Ability to work both independently and collaboratively within a team.
  • Must possess and maintain a valid Driver's License.
  • Proficiency in English is necessary to ensure compliance with safety standards, training, policies, and procedures.

Physical Requirements and Work Environment

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Must be able to frequently lift up to 50 pounds.
  • The employee is often required to stand, sit, walk, climb, kneel, crouch, or crawl.
  • Ability to use a computer keyboard, monitor, and telephone for extended periods.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee may operate equipment such as forklifts, pallet jacks, and other warehouse machinery.
  • Must be capable of utilizing heavy machinery.

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