Client Advocate and Relationship Builder

3 weeks ago

Bound Brook, New Jersey, United States Talbots Full time

At Talbots, we're seeking an exceptional Client Advocate and Relationship Builder to join our team. As a Client Specialist, you will be responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.



This is a part-time opportunity with an estimated salary range of $12-$15 per hour. We're looking for a driven individual who is passionate about building relationships with customers and the community, with a focus on prospecting and establishing a strong clientele from existing and new customers.



Key Responsibilities


  • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
  • Support all service enhancers to build strong relationships, including active use of Concierge.
  • Achieve sales and service metrics in key measurable areas, including Clientelling/Outreach, Appointment Setting, Talbots Classic Awards, etc.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
  • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
  • Share current products and fashion trends with customers to appropriately wardrobe, inspire, and build trust.
  • Actively participate in community/store activities and events that promote the Talbots brand.
  • Professionally represent the brand.


We're looking for a motivated individual who is comfortable working in a team environment and has excellent written and verbal communication skills. The ideal candidate will have a strong ambition and passion for achieving goals, both as an individual and as a member of the store team. We offer a generous merchandise discount program, opportunities for growth and development, and a dynamic work environment.



Requirements


  • Driven to create, build, and cultivate relationships with customers and the community.
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team.
  • Able to work cooperatively in a diverse work environment.
  • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
  • Possess excellent written and verbal communication skills.
  • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely, and meaningful.
  • Professional, assertive, and friendly with the ability to make decisions.
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
  • Have open availability of 20-29 hours per week.
  • Able to work a flexible schedule based on the needs of the business, including evenings, weekends, and holidays.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.


Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law.



At Talbots, we're committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact us.



Location: Bound Brook, New Jersey, US. Position Type: Part-Time.



Apply now to join our team and become a valued member of the Talbots family

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