Client Support Associate, Employee Health

4 weeks ago

Saddle Brook, New Jersey, United States Marsh LLC Full time
About the Role

We are seeking a highly skilled and motivated Client Support Associate to join our Employee Health & Benefits team. As a key member of our team, you will play a critical role in supporting the Account Management and Sales teams with high-quality work products to ensure client needs and expectations are met.

Key Responsibilities
  • Coordinate and complete the marketing process for new and renewal group business, including compiling census data, benefit plans, rates, experience, soliciting quotes, monitoring bid requests, corresponding with carriers, and preparing complex cost sheets according to the marketing process and workflow guidelines outlined in the Resource Guide.
  • Support the preparation of client communication materials used in Strategic Planning, Renewal, and/or Quarterly Claim Reviews, Open Enrollment meetings, Stewardship, Capabilities, or Finalist presentations, and any other client-facing interactions during the year.
  • Provide strong customer service to clients, including directing or responding to client telephone calls and emails.
  • Clearly demonstrate compliance with all processes, procedures, workflows, and documented standards to deliver accurate materials in a timely manner.
Requirements
  • At least a year or more of experience within the insurance industry, ideally in a brokerage or agency setting.
  • Effective oral and written communication as well as relationship-building skills are essential.
  • High level of proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
  • Exceptional time management and organization skills.
  • Active insurance license within 3 months of employment.
  • This additional qualification is a plus, but not required to apply: Bachelor's Degree in Risk Management, Business Administration, or other relevant program.
What We Offer
  • Generous time off, including personal and volunteering.
  • Tuition reimbursement and professional development opportunities.
  • Hybrid work.
  • Charitable contribution match programs.
  • Stock purchase opportunities.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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