Host and Guest Experience Expert

5 days ago

Lewes, Delaware, United States Crooked Hammock Brewery Full time
Host and Guest Experience Expert

Crooked Hammock Brewery is seeking a highly skilled Host and Guest Experience Expert to join our team. As a Host, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring their needs are met, and providing exceptional service.

  • Key Responsibilities:
  • Provide a perfect beach escape for our guests
  • Be aware of guests' special needs, requests, and desires
  • Share guests' requests, needs, likes, and dislikes with the rest of the team
  • Welcome and greet guests, making them feel comfortable
  • Be a guest recognition expert, getting to know our guests by name
  • Be a guest satisfaction expert, feeling empowered to make our guests happy and relaxed
  • Open the front door for guests entering or leaving the restaurant
  • Accommodate special seating requests for guests whenever possible
  • Seat guests based on their preferences and balancing customer flow in service stations
  • Ensure tables are clean and properly set, clear, and reset tables when necessary
  • Hand guests a menu and inform them of their server's name
  • Pass messages to servers and kitchen as needed, supporting servers, kitchen, and management
  • Give accurate wait times
  • Thank guests as they leave and invite them to return
  • Answer the phone with an appropriate greeting, use the hold button, and proper tone of voice
  • Take accurate messages and ensure they are received by management
  • Complete opening and closing side-work and weekly cleaning duties
  • Keep the hostess station neat and organized, stock necessary items, and maintain the front of the restaurant
  • Be the hardest working member of the team, be a team player
  • Maintain merchandise, track inventory, and sell and ring up merchandise
  • Maintain knowledge of our products
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
  • Live the brand and be a brand ambassador, making decisions in the best interest of the restaurant every time

Qualifications:

  • Must be at least 16 years of age
  • Possess basic math skills and have the ability to handle money and operate a cash register
  • Be able to work in a standing position for long periods of time (up to 6 hours)
  • Be able to reach, bend, stoop, and frequently lift up to 40 pounds

Hours and Pay: This position pays $/hr and awesome employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best - Enjoying the Ride & Celebrating our Tribe

  • Unlimited growth potential with salaried management opportunities
  • Travel opportunities
  • Team events & outings like our recent ski trip to the Poconos
  • Local lifestyle perks like paddleboarding & kayaking discounts
  • Employee appreciation events & seasonal parties
  • Professional leadership development and continuous coaching, training, and mentorship
  • Food, beverage, and retail discounts

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