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Guest Relations Lead

4 weeks ago

Lewes, Delaware, United States Beebe Healthcare Full time
Job Summary

As a Guest Relations Lead at Beebe Healthcare, you will play a vital role in ensuring a positive experience for our patients and visitors. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Operate the switchboard, efficiently answering and relaying calls using the UA5200 client.
  • Utilize computer applications to direct patients appropriately.
  • Perform Receptionist and Greeter functions, including assisting patients and guests with accurate directions and information.
  • Assist vendors with navigation and deliver flowers and cards according to established policies and procedures.
  • Conduct screening procedures, including taking temperatures and asking screening questions.
  • Notify the destination department of any patient who does not pass the screening questions or temperature check.
  • Advise team members and visitors who fail to meet screening criteria on the recommended next steps.
  • Understand the importance of first impressions and ensure voice, appearance, and behavior consistently support excellent customer service.
  • Serve as a resource for patients and visitors at all times, addressing customer complaints in the absence of a manager.
  • Assist the manager with database maintenance and coordinate conference call assignments as needed.

Requirements
  • Two years of customer service experience in the medical field.
  • Two years of experience as a switchboard operator.
  • Proficient computer skills with a focus on speed and accuracy.

Competencies
  • Strong written and verbal communication skills.
  • Proficiency in basic computer programs.
  • Ability to maintain confidentiality regarding patients and team members.
  • Resilience in crisis situations.
  • Excellent customer service skills for patients, team members, and visitors.

Credentials
  • High school graduate or equivalent.

Salary
  • USD $17.25/Hr.
  • USD $26.74/Hr.