Veteran Service Officer

4 days ago


Castle Rock, Colorado, United States Douglas County Government Full time
Job Summary

We are seeking a highly skilled and compassionate Veteran Service Officer to join our team at Douglas County Government. As a key member of our team, you will play a vital role in advising and assisting veterans, dependents, and survivors concerning the Department of Veteran Affairs (VA) benefits.

Key Responsibilities
  • Interview and advise veterans and/or dependents to determine the nature of requested benefits.
  • Provide general information about veteran benefits and explain forms needed to apply for benefits such as service-connected disability death benefits, insurance, pension, educational benefits, and other matters.
  • Gather and verify information on veterans, deceased veterans, active-duty personnel, and dependents regarding potential benefits from the Department of Veterans Affairs.
  • Prepare all necessary forms required to apply for benefits and submit appropriate documents to the Department of Veterans Affairs Office or through a service organization.
  • Follow up on claims to ensure they are processed in a timely and efficient manner.
  • Maintain current knowledge of the Department of Veterans Affairs' legislation, regulations, and precedents related to veteran benefits.
  • Maintain file of appropriate reference materials.
  • Maintain contacts in the veteran communities to facilitate and improve services offered by the Veteran Services Office.
  • Work with the Colorado Division of Veteran Affairs to ensure final decisions regarding veteran benefits are entered and updated in the appropriate databases.
  • Promote the benefits of using the County Veteran Services in the local veteran community.
Requirements
  • Requires a high school diploma or equivalent.
  • Two years of experience in performance of similar duties is required.
  • Volunteer experience may be considered.
  • A combination of education and experience may be considered.
  • The incumbent shall have served in the United States Army, Navy, Air Force, Marine Corps, Coast Guard, or Space Force.
  • The applicant must provide proof of service and have an honorable discharge.
Certifications, Licenses, & Registrations
  • Certification by Colorado Division of Veteran Affairs within one year of service.
  • Accreditation by the National Association of County of Veterans Service Officers to present claims to the U.S. Department of Veterans Affairs within one year of service.
  • The position requires successful completion of a criminal background check including fingerprinting through a national database.

For more information on job functions, requirements, and to apply, please visit Douglas County Government's website.



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