Help Desk Support Specialist

6 hours ago


Dallas, Texas, United States DMI (Digital Management, Inc.) Full time
About the Opportunity

DMI is seeking a skilled Help Desk Analyst to join our team in Dallas, TX. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:
  • Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
  • Respond to telephone calls, email, and personnel requests for technical support
  • Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
  • Document, track, and monitor problems to ensure timely resolution
  • Possess strong customer service and communication skills
  • Analyze, evaluate, and test software and hardware problems
  • Handle heavy call volume
Requirements:
  • Experience using Microsoft Office tools
  • Windows Operating Systems
  • Strong customer service and strong communication skills (both written and verbal)
  • Excellent interpersonal skills, especially ability to listen and understand what is being described
  • Working knowledge of ServiceNow ticket system; creating, updating, and closing tickets
  • Experience with computer terms and customer service operations
What We Offer:
  • A diverse and rewarding work environment
  • Opportunities for career growth and development
  • A comprehensive benefits package, including health insurance, 401(k) matching, and more
  • A fun and collaborative team culture

DMI is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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