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Client Support Specialist

2 months ago

San Diego, California, United States Vacasa Full time

Customer Service Advocate - $15-$18 per hour

at Vacasa

About Vacasa

We began with a single property and a vision: to connect homeowners and renters through innovative technology and dedicated local teams. Today, we are the leading full-service vacation rental company in North America, thanks to the commitment of our team members who give their all every day. If you are inquisitive, entrepreneurial, and thrive in a fast-paced environment, you will feel right at home here.

Why Customer Service at Vacasa

Our close-knit team is passionate about resolving issues, preserving vacations, and exceeding expectations. We think creatively and work diligently not just to satisfy our guests, but to truly delight them; we aim for that level of joy that makes a vacation unforgettable. Our guests reach out to us when challenges arise, and it is our responsibility to restore their vacation experience. We are a team of everyday heroes, problem solvers, negotiators, and innovators. We remain composed amidst chaos. We embody the essence of Vacasa Customer Service.

What We Seek

Vacasa is in search of imaginative, skilled, and compassionate Customer Service Advocates who can effectively blend a relaxed home atmosphere with the professionalism our guests expect. This role demands a high level of accountability and professionalism. If you believe you can contribute to a self-motivated, metrics-driven environment that offers convenience and comfort, this opportunity may be a perfect fit for you.

Key Responsibilities

As a Customer Service Advocate, you will represent Vacasa while managing incoming calls, emails, chats, and texts for North America's largest vacation rental management company. With a diverse portfolio of over 26,000 properties, including homes, condos, and unique accommodations, you will assist guests, field operations teams, and property owners across various operational areas.

Your responsibilities will include:

  • Assessing guest needs and providing effective solutions
  • Booking new reservations and troubleshooting issues
  • Coordinating with field teams and managing escalated situations
  • Creating memorable experiences for every guest you assist

You will collaborate with an exceptional team that has mastered the art of working together, even when physically apart.

Essential Qualifications

To succeed in this role, you should possess:

  • A passion for customer service and a commitment to enhancing the customer experience
  • The ability to work a flexible schedule, including nights, weekends, and holidays, to meet the demands of a 24/7 operation
  • Decision-making skills that prioritize the best interests of both Vacasa and our guests
  • A willingness to learn quickly and adapt to real-time information
  • Excellent verbal and written communication abilities
  • Proficiency with technology, as you will be utilizing a computer workstation throughout your shifts

Compensation and Benefits

Compensation for this role ranges from $15 to $18 per hour.

We offer a comprehensive benefits package, including:

  • Health, dental, and vision insurance with a 100% coverage option based on hours worked
  • Employer-sponsored and voluntary supplemental benefits
  • 401K retirement savings plan with immediate company match
  • Flexible spending accounts for health and dependent care
  • Paid vacation and sick leave
  • Employee assistance program
  • Opportunities for career advancement
  • Employee discounts
  • All necessary equipment to ensure your success
  • A supportive and engaging workplace culture

Equal Opportunity Employer

Vacasa is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex, national origin, age, disability, genetic information, or other protected classes.

We are committed to maintaining a safe and productive work environment. The use of alcohol or illegal drugs in the workplace is strictly prohibited.

Employment offers for this position are contingent upon the successful completion of a background check.