Digital Onboarding Coordinator

2 weeks ago

Vergennes, Vermont, United States Altorfer Full time
Job Summary

We are seeking a highly organized and detail-oriented Digital Onboarding Coordinator to join our team at Altorfer. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless onboarding experience for our clients.

Key Responsibilities
  • Act as liaison between Product Support and Sales Department for customer onboarding after machine delivery
  • Responsible for on-boarding customers on all our digital platforms (PCC, MCC, The New Vision Link, Cat Inspect... )
  • Obtain customer consent of Cat Digital Policy
  • Collect customer digital platform end user information to create CWS, UCID, DCN to properly subscribe machines with Product link.
  • Make sure last three steps are completed before 10 days of machine delivery
  • Perform customer follow up to make sure they are engaged with digital products.
  • Perform monthly reports to monitor customer onboarding success
  • Provide support to Manager on our Digital Excellence Program
  • Administers Dealer maintenance Tool (DMT)
  • Altorfer TIER II support (In App & Local) for Cat Customer Care,
  • Establishes professional customer relationships with appropriate customer personnel.
Requirements
  • Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail.
  • Must have a positive attitude and excellent customer service skills.
  • Strong computer skills required and familiar with programs such as, Microsoft Office Suite: Word, Excel and Outlook.
  • Excellent communication skills (written, e-mail, and verbal) are necessary.
  • Previous administrative, clerical or sales support experience is ideal.
  • High School Diploma or equivalent is required.
Working Conditions

This position will primarily work in an office environment, there may be times when you are required to go out into the service and warehouse area and will need to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at desk for an extended period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed.

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work a remarkable team of people.

  • Digital Onboarding Coordinator

    7 days ago

    Vergennes, Vermont, United States Patten Cat Full time

    Job SummaryThe Digital Onboarding Coordinator will provide a coordinated and consistent approach in onboarding, deploying, and driving adoption of digital products and services to our customers.Works closely with Sales Department PSSR's and MSR's to provide solutions that will enhance client satisfaction by supporting our different digital platforms.The...

  • Digital Onboarding Coordinator

    7 days ago

    Vergennes, Vermont, United States Altorfer Full time

    The Digital Onboarding Coordinator will play a critical role in ensuring a seamless and efficient onboarding experience for our customers. This position will be responsible for coordinating the deployment and adoption of digital products and services, working closely with the Sales Department to provide solutions that enhance client satisfaction.Key...

  • Digital Onboarding Expert

    2 weeks ago

    Vergennes, Vermont, United States Patten Cat Full time

    Job SummaryThe Digital Onboarding Expert will provide a coordinated and consistent approach in onboarding, deploying, and driving adoption of digital products and services to our customers.Works closely with Sales Department PSSR's and MSR's to provide solutions that will enhance client satisfaction by supporting our different digital platforms.The...

  • Digital Transformation Project Coordinator

    2 days ago

    Vergennes, Vermont, United States Genesis10 Full time

    We are seeking a skilled IT Project Manager to support our client in the financial industry. This is a 12+ month contract position.Responsibilities:Coordinate releases for the Client Underwriting spaceWork with delivery teams to support applications within Client UnderwritingPlan and coordinate production releasesCoordinate application changes with teams...

  • Digital Product Support Sales Representative

    1 month ago

    Vergennes, Vermont, United States Altorfer Full time

    Job SummaryWe are seeking a highly skilled Digital Product Support Sales Representative to join our team at Altorfer. As a key member of our sales team, you will be responsible for increasing sales with CAT RAM and providing exceptional support to our customers.Key ResponsibilitiesPerform site walks with customers to create solutions for connectivity using...

  • Digital Engineering Director

    1 month ago

    Vergennes, Vermont, United States Jobs for Humanity Full time

    Job DescriptionPosition Type: Full-timeType Of Hire: ExperiencedEducation Desired: Bachelor of EngineeringTravel Percentage: 10-15%Job SummaryWe are seeking a highly skilled and experienced Digital Engineering Director to lead our software development team. The successful candidate will be responsible for designing and developing software product...

  • Marketing and Communications Coordinator

    7 days ago

    Vergennes, Vermont, United States National Life Group Full time

    Marketing and Communications Coordinator RoleThis internship will provide the opportunity to work closely with the Distribution Marketing team to develop and maintain marketing collateral, drive awareness and understanding of National Life Group and its products, and support marketing campaign planning and execution.Responsibilities will include writing copy...

  • Marketing Event Coordinator

    1 month ago

    Vergennes, Vermont, United States Integrity Marketing Group Full time

    About Integrity Marketing GroupIntegrity Marketing Group is a leading national field marketing organization (FMO) headquartered in Addison, Texas. With over 27,000 licensed agents nationally in 49 states and Puerto Rico, our agents have educated and served over 450,000 American families.We partner with leading insurance and annuity carriers and provide...

  • Marketing Programs Coordinator

    2 weeks ago

    Vergennes, Vermont, United States Tanium Full time

    Marketing Programs InternJoin Tanium's dynamic team as a Marketing Programs Intern and contribute to the success of our organization. As a key member of our Americas Regional Marketing team, you will assist in executing specific logistics on programs designed to create and accelerate pipeline.Key Responsibilities:Program Planning: Assist in planning and...

  • Print Production Specialist

    2 weeks ago

    Vergennes, Vermont, United States StaffUp Full time

    Job SummaryStaff Up is seeking an experienced Print Production Operator for a well-known cosmetic company located in Addison, TX. The ideal candidate will have 2-5 years of experience in digital color production printing and/or wide format printing and finishing. Commercial printing environment experience is a plus.Key ResponsibilitiesOperate and maintain...

  • HR Administrator

    1 month ago

    Vergennes, Vermont, United States SmartHire Full time

    HR Administrator Job DescriptionSmartHire is seeking an experienced HR Administrator to join their team in Addison, IL. As an HR Administrator, you will play a crucial role in managing the company's Human Resources functions, including plans, policies, benefits, and procedures for all employees.Key Responsibilities:ADP Workforce Management: Utilize ADP...

  • Mainframe System Programmer

    2 weeks ago

    Vergennes, Vermont, United States NTT DATA Full time

    Mainframe System Programmer RoleNTT DATA is seeking a skilled Mainframe System Programmer to join our team in the United States. The ideal candidate will have experience with complex IBM Mainframe environments, CICS, and z/OS.Key Responsibilities:Maintain and configure CICS environments and CICS web services.Ensure availability of CICS regions and...

  • Administrative Assistant

    4 weeks ago

    Vergennes, Vermont, United States Asset Living Full time

    Job Title: Administrative AssistantAsset Living is a dynamic and growing company that is seeking an experienced Administrative Assistant to join our corporate office team. As an Administrative Assistant, you will play a vital role in providing exceptional customer service and supporting the day-to-day operations of our office.Key Responsibilities:Provide...

  • Condition Monitoring Specialist

    2 weeks ago

    Vergennes, Vermont, United States Patten Cat Full time

    Job SummaryWe are seeking a highly skilled Condition Monitoring Analyst to join our team at Altorfer Power. As a key member of our team, you will be responsible for monitoring and analyzing engine-generator systems to ensure optimal performance and operational efficiency.Key ResponsibilitiesMonitor and analyze real-time data from engine-generator systems,...

  • Senior Manager, Accounts Payable

    2 weeks ago

    Vergennes, Vermont, United States Capital Senior Living Full time

    About Sonida Senior LivingSonida Senior Living is a leading operator of independent living, assisted living, and memory care communities for senior adults. With 91 communities across 20 states, we provide comfortable, safe, and affordable living spaces where residents can form friendships, enjoy new experiences, and receive personalized care from dedicated...