Dispatcher Coordinator

1 week ago


West Rutland, Vermont, United States Casella Waste Systems Inc. Full time
Job Summary

The Dispatcher Coordinator plays a critical role in ensuring the efficient delivery of services to customers. This position requires strong communication and problem-solving skills to coordinate with drivers, manage routes, and resolve customer issues in a timely and courteous manner.

Key Responsibilities
  • Dispatch drivers to calls, utilizing customer needs, driver locations, and daily factors to balance cost and customer satisfaction.
  • Ensure maximum productivity by achieving or exceeding company-established goals through successful routing of vehicles.
  • Assign routes and services to drivers, manage route actions, and ensure route completion.
  • Handle incoming calls and emails from customer service and sales departments, managing requests for pick-ups and deliveries.
  • Initiate communication with customers while drivers are on-site, resolve pick-up and other issues delaying service, and update customer care of any service delays.
Requirements
  • A high school diploma or GED, with a demonstrated ability to work as part of a team in a collaborative environment.
  • Previous dispatch experience is preferred.
  • High attention to detail, excellent multi-tasking skills, excellent listening, communication, and problem-solving skills, and the ability to work in a fast-paced environment.
Benefits

Casella Waste Systems, Inc. offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, maternity and parental leave, flexible spending accounts, discounted stock program, 401K, employee awards, employee assistance plan, wellness incentive, tuition assistance, career pathways, and more.



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