Dispatcher-CSR

4 weeks ago

West Palm Beach, United States Maxwell Plumb Mechanical Full time

About Us:

Service Ready backed by years of industry experience is launching a new brand and opening a new location dedicated to delivering toptier heating ventilation and air conditioning solutions. Our commitment to excellence and customer satisfaction drives us to provide unparalleled Customerservices. We are seeking dedicated skilled and passionate CSR Dispatcherto join our team. This is a unique opportunity to be part of an exciting new venture supported by seasoned industry professionals. If you want to be a part of building something great from the ground up while contributing to our legacy of excellence Service Ready is the place for you.

Your Opportunity:

Many will simply look at the pay and apply but few will take the time to understand the exceptional opportunity at hand. If you are the best at what you do and are tired of not having the chance to grow share and implement your ideas this just might be your moment.

Service Ready is looking for those who want to be a part of building the foundation of something extraordinary. If you have the drive to create proper systems and processes that work you have come to the right place. As a lead member of our team you will play a pivotal role in shaping the future of our company.

This position is not for everyone. It is for the best of the bestthose who thrive on building leading and living a life filled with purpose. If youre ready to be a part of something great Service Ready is waiting for you.

Job Description:

As a Service Ready Dispatcher you will play a crucial role in managing the scheduling and execution of HVAC and Plumbing service calls and projects. Your primary responsibilities will include customer call management schedule management team collaboration and performance analysis. You will also be responsible for pricing and quoting jobs client followup work order management and customer issue resolution. Collaboration with the team and effective communication with clients will be essential to achieving key objectives and ensuring customer satisfaction.

Roles and Responsibilities:

  1. Customer Call Management: Receive and schedule customer calls for service ensuring prompt response and efficient allocation of resources.
  2. Schedule Management: Manage the schedule of assigned mechanics and helpers ensuring timely completion of service calls and preventative maintenance tasks.
  3. Daily Debriefs: Debrief activities of assigned technicians/mechanics daily coordinating with them to resolve concerns promptly and maintain customer satisfaction.
  4. Team Collaboration: Partner effectively with the team to ensure technical service work is completed within a reasonable timeframe and meets customer expectations.
  5. Performance Analysis: Analyze and assess technical team performance making adjustments as needed to enhance customer satisfaction in a costeffective manner.
  6. Pricing and Quoting: Price and quote all jobs written up by technicians in the field providing accurate estimates and transparent communication with customers.
  7. Client FollowUp: Follow up with clients to confirm receipt of quotes and address any questions or concerns regarding quoted work.
  8. Work Order Management: Open and order all approved work once jobs are approved to ensure timely procurement of necessary parts and materials.
  9. Customer Issue Resolution: Address customer inquiries and resolve or escalate issues as appropriate to ensure customer satisfaction and retention.

Key Objectives:

  • Ensure Smooth Project Execution: Track project progress and ensure customer satisfaction by executing work efficiently and addressing any issues promptly.
  • Provide Transparent Pricing and Quotes: Assess job requirements accurately provide transparent pricing and quotes and facilitate timely payment to enhance customer satisfaction.

Collaborative Efforts:

  • Act as a Team Player: Provide assistance and support to new and existing staff members in the office to foster a collaborative work environment.
  • Address Potential Issues: Offer assistance and guidance to address potential issues or concerns that may arise ensuring smooth operations and customer satisfaction.

Benefits:

  • Holiday Pay
  • Sick Pay
  • Vacation Pay
  • Bonus

Service Ready is committed to providing outstanding service to our customers and we are looking for a dedicated individual to join our team. If you have excellent communication skills strong organizational abilities and a passion for customer service we encourage you to apply for the HVAC and Plumbing Coordinator position.

Equal Opportunity Employer

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