Room Service Coordinator

4 days ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time
Job Summary

We are seeking a highly skilled and customer-focused Room Service Dispatcher to join our team at the Choctaw Resort Development Enterprise. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring seamless communication, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Answer room service calls in a professional and courteous manner, using proper phone etiquette to ensure a positive guest experience.
  • Provide accurate and timely information to guests regarding hours of operation, wait times, menu selections, and availability.
  • Assist guests with ordering and delivering food and beverages, ensuring prompt and efficient service.
  • Maintain accurate records of guest interactions, including numbers served and transactions processed.
  • Operate the point-of-sale system with accuracy and efficiency, following established procedures for handling cash and credit transactions.
  • Resolve guest complaints and concerns in a professional and courteous manner, escalating issues to management as needed.
  • Collaborate with food servers and other team members to ensure seamless service and maintain a positive work environment.
  • Perform other duties as assigned to support the success of the room service department.
Requirements
  • High school diploma or equivalent required; previous cash handling experience and POS system proficiency preferred.
  • Ability to work in a fast-paced environment, maintaining a high level of professionalism and composure under pressure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to lift up to 40 pounds and stand for long periods, with frequent bending, stooping, and stretching.
  • Availability to work varying schedules, including evenings, weekends, and holidays.
What We Offer

As a member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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