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Client Services Coordinator

2 months ago

Lenexa, Kansas, United States Scissors & Scotch Full time

**About Us**

Scissors & Scotch is a dynamic and growing company that prioritizes people and understands the importance of building strong relationships with clients and employees. We're a unique blend of a barbershop and a cocktail lounge, offering an exceptional experience that sets us apart from the rest.

**Job Summary**

We're seeking a highly motivated and customer-focused individual to join our team as a Client Services Coordinator. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day functioning of our barbershop and cocktail lounge.

**Responsibilities**

• Run our front desk, providing exceptional customer service and ensuring a seamless experience for our clients

• Handle retail sales, including the sale of merchandise and services

• Prepare and serve drinks for clients before or after their haircuts

• Process payments for both our barbershop and cocktail lounge

• Build long-term relationships with repeat clients, ensuring their loyalty and satisfaction

• Collaborate with our team to maintain a clean and organized workspace, adhering to high standards of quality and service

• Participate in ongoing training and development to enhance your skills and knowledge

**What We Offer**

We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. As a Client Services Coordinator, you can expect:

• Competitive pay and opportunities for raises every 6 months

• Commissions on memberships and retail sales

• A flexible schedule that allows for work-life balance

• Opportunities for growth and professional development in a fast-growing company

• Comprehensive benefits, including health, vision, dental, and disability insurance

• Generous PTO and paid holidays, including major federal holidays and company-observed holidays

• A fun and dynamic work environment that encourages creativity and innovation

**Requirements**

To be successful in this role, you'll need:

• Excellent communication and interpersonal skills

• A customer-focused mindset and a passion for delivering exceptional service

• Ability to work in a fast-paced environment and adapt to changing situations

• Basic math skills and accuracy with handling cash and credit transactions

• Ability to lift up to 25 pounds and stand for long periods

• High school diploma or equivalent required; prior experience in customer service or retail sales a plus