Tax Season Customer Care Representative

2 weeks ago


Akron, Ohio, United States Smoothstar Tech Full time
Smoothstar Tech is seeking skilled individuals for a remote customer support role focused on Intuit TurboTax during the tax season. Our representatives assist clients by delivering product and service insights while addressing any issues that may arise.
Key Responsibilities of the Customer Support Specialist:
  • Engage with TurboTax clients through phone communication, primarily addressing tax-related inquiries, data entry, and software navigation.
  • Investigate, evaluate, and establish suitable solutions for TurboTax users.
  • Represent Intuit and the TurboTax brand positively, adopting a compassionate and understanding approach in all customer interactions.
  • Clearly explain how to utilize the TurboTax software, ensuring effective resolution of customer questions on the first contact.
  • Deliver exceptional customer service while showcasing the ability to troubleshoot and resolve complex technical inquiries.
  • Serve as a technical advisor when assisting clients with device and equipment issues.
  • Provide assistance via phone and/or SmartLook one-way video and screen sharing technology.
Qualifications for the Customer Support Specialist:
  • Minimum of 1 year experience in customer service roles such as call centers, retail, or helpdesk.
  • Strong technical and customer service abilities, with a commitment to delivering an outstanding customer experience.
  • Proficient in Windows OS, web browsing, email, and various software applications.
  • Demonstrated capability to troubleshoot and resolve advanced technical inquiries effectively.
  • Ability to navigate through menus and options on desktop devices while verbally guiding customers through the process.
  • Excellent written and verbal communication skills, along with polished phone etiquette (clear and articulate speech).
  • Strong active listening skills to accurately paraphrase customer conversations.
  • Willingness to begin servicing the program immediately after certification by the call center owner or its agent for a duration of 90 days thereafter, while meeting the minimum service interval requirements.


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