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Customer Service Lead

2 months ago

Apopka, Florida, United States Circle K Full time
Lead Customer Service Representative

Circle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to drive sales and customer satisfaction.

Key Responsibilities:
  • Provide prompt and courteous customer service, resolving customer issues in a timely and professional manner
  • Assist in training and developing new Customer Service Representatives to ensure they have the skills and knowledge needed to succeed
  • Perform shift supervision, ensuring the store is running smoothly and efficiently
  • Complete all store merchandise build-to's, ensuring accurate and timely inventory management
  • Receive and verify vendor deliveries, ensuring accurate and timely receipt of merchandise
Requirements:
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work a flexible schedule, including evenings and weekends
  • Strong communication and leadership skills