Front Desk Ambassador
4 weeks ago
At Comfort Inn of Livonia, we're seeking a highly motivated and service-oriented Guest Services/Hotel Front Desk Agent to join our dynamic team. This role offers a fantastic opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
About the RoleThe successful candidate will be responsible for ensuring seamless check-ins, handling guest transactions efficiently, and providing unparalleled support to both internal and external teams. As a valued member of our front office staff, you'll work closely with the Assistant Manager and collaborate with other departments to achieve outstanding results.
Key Responsibilities:
- Guest Check-in and Transactions: Ensure accurate information is collected, special requests are noted, and all payment methods are handled professionally.
- Internal Communication: Collaborate with departments to address VIP needs, provide essential information, and ensure smooth operations.
- Amenity Knowledge and Promotion: Maintain up-to-date knowledge of hotel amenities, special events, and promotional packages to effectively promote and sell them to guests.
- Team Collaboration: Interact with colleagues in a professional manner, assist with necessary information, and contribute to a positive working environment.
- Emergency Procedures and Policies: Stay informed about emergency procedures and hotel policies to ensure prompt action when required.
- Cash Handling and Credit Transactions: Handle all credit and currency transactions according to hotel policies and procedures.
- Information Sharing: Communicate relevant details to Department Managers and Supervisors as needed.
- Posting, Charges, Deposits, and Refunds: Follow established procedures for posting charges, handling cash, deposits, and refunds.
- Guest Feedback: Solicit feedback through appropriate review sites to enhance guest satisfaction.
- Phone Support: Answer calls professionally, assist with reservations, and provide directions to the property.
To succeed in this role, you should possess:
- Primary Language Proficiency: Ability to speak, read, write, and understand English fluently.
- Communication Skills: Excellent verbal and written communication skills.
- Mathematical Proficiency: Basic math skills for computations and knowledge of Microsoft Office programs.
- Schedule Flexibility: Availability to work flexible hours, including mornings, afternoons, weekends, and some holidays.
- Cash Handling Experience: Previous experience handling cash preferred.
- Organizational Skills: Strong organizational abilities, problem-solving skills, and effective communication.
- Physical Demands: Ability to stand and walk for extended periods, occasional lifting up to 20 pounds.
- Education: High school diploma or equivalent required.
- Previous Hospitality Experience: Prior experience in hospitality/hotel settings a plus.
We offer competitive compensation based on experience, ranging from $35,000 to over $50,000 per year. Additionally, our comprehensive benefit package includes:
- Medical Insurance (Blue Cross)
- Dental Insurance (Delta Dental)
- 401K Retirement Savings Plan
- Vacation and Sick Pay (Paid Time Off)
- Hotel Travel Discounts
- Employee Incentive Programs
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