Front Desk Team Member

1 month ago


Livonia, Michigan, United States Comfort Inn of Utica Full time

About Us

At Comfort Inn of Livonia, MI, we pride ourselves on providing exceptional guest experiences. We are seeking a skilled and friendly Guest Services/Hotel Front Desk Agent to join our award-winning team.

Job Overview

The successful candidate will be responsible for ensuring seamless check-ins, handling transactions accurately, and communicating effectively with guests and internal departments.

Key Responsibilities:

  • Conduct efficient and welcoming check-in processes, verifying payment methods and addressing special requests.
  • Maintain up-to-date knowledge of hotel amenities and events, promoting packages and upgrades when suitable.
  • Effectively communicate with departments regarding VIPs and special needs.
  • Complete all guest transactions thoroughly and maintain accurate records.
  • Stay knowledgeable about emergency procedures and hotel policies.
  • Manage the house bank, handle credit and currency transactions according to hotel policies, and follow established procedures for posting, charges, cash handling, deposits, and refunds.
  • Communicate important information to department managers and supervisors.

Requirements

  • Able to speak, read, write, and understand English fluently.
  • Excellent communication skills, both verbal and written.
  • Proficient in mathematics for basic computations and Microsoft Office programs.
  • Flexible schedule required, including mornings, afternoons, weekends, and some holidays.
  • Prior cash-handling experience is preferred.
  • Organizational skills, problem-solving ability, and effective communication.
  • Ability to stand and walk for extended periods and lift up to 20 pounds occasionally.
  • High school diploma or equivalent required; previous hospitality experience is an asset.

Benefit Package

We offer competitive benefits, including medical coverage (Blue Cross), Delta Dental, 401K retirement savings, paid time off, hotel travel discounts, and employee incentive programs.

Salary Information

Commensurate with experience; minimum one year prior hotel front office experience qualifies for premium experienced wage.

EQUAL OPPORTUNITY EMPLOYER



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