Hospitality Ambassador

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Towneplace Detroit Livonia. As the primary point of contact for guests, you will be responsible for delivering exceptional customer service, managing reservations, and ensuring a seamless stay experience.

This role requires a high level of attention to detail, excellent communication skills, and a passion for providing outstanding service. If you are a motivated and results-driven individual who is committed to exceeding guest expectations, we encourage you to apply.

• Manage guest check-ins, check-outs, and room assignments
• Process payments, resolve billing issues, and handle financial transactions
• Provide detailed information on hotel amenities, services, and local attractions
• Maintain accurate records, reports, and databases
• Collaborate with other departments to ensure seamless guest experiences

• Bachelor's degree or equivalent experience in hospitality, customer service, or related field
• Minimum 2 years of experience as a Front Desk Agent or similar role
• Excellent communication, problem-solving, and interpersonal skills
• Able to work effectively in a team environment and adapt to changing circumstances

• Competitive salary: $45,000 - $55,000 per year
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and professional development