Customer Service Representative
3 weeks ago
Towneplace Detroit Livonia is a leading extended-stay hotel that offers spacious suites, full kitchens, and complimentary Wi-Fi. Our hotel is conveniently located near major businesses, including Ford, General Motors, Toyota, Robert Bosch, and Johnson Controls.
We are proud to offer a comprehensive benefits package, competitive salary, and opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.
Key Responsibilities:- Provide warm and welcoming service to guests, responding to their needs and resolving issues promptly
- Manage front desk operations, including check-ins, check-outs, and room assignments
- Process payments, handle billing issues, and maintain accurate records
- Collaborate with other departments to ensure seamless guest experiences
- Stay up-to-date on hotel policies, procedures, and services
- Bachelor's degree or equivalent experience in hospitality, customer service, or related field
- Minimum 2 years of experience as a Front Desk Agent or similar role
- Excellent communication, problem-solving, and interpersonal skills
- Able to work effectively in a team environment and adapt to changing circumstances
$45,000 - $55,000 per year
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