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Front Desk Night Auditor for a World-Class Property

1 month ago


Livonia, Michigan, United States Holiday Inn Detroit Northwest Livonia Full time

About Us:
Pyramid Global Hospitality values its employees and is dedicated to creating a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

Your Key Responsibilities:

  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and WOW guests through recovery when things aren't quite right
  • Promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Be knowledgeable of all emergency procedures and policies
  • Maintain house bank
  • Generate, Print and distribute daily and weekly reports
  • Ensure the Night Audit procedures are followed with great attention to detail
  • Communicate all pertinent information to manager on duty
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assist other departments as needed

Salary: $40,000 - $50,000 per year, depending on experience. Benefits include comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays.